Enterprise Account Manager

2 days ago

Mumbai, Maharashtra, India Loop Health Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About Loop

At Loop, we're reimagining how health benefits work in India. We combine insurance, primary care, and preventive health services to deliver a radically better healthcare experience for companies and their employees. As an Enterprise Account Manager (EAM), you'll play a critical role in owning relationships with our most valuable customers – like NASDAQ, Ola, Pine Labs, and more —driving long-term retention, upsell, and account success.

What You'll Do

You'll be the owner and strategic lead for the account —owning relationships with key decision-makers, working closely with internal teams to deliver exceptional outcomes, and driving Loop's revenue growth through renewals and cross-sell. This is a highly visible, high-impact role.

Your Core Responsibilities:
  • Account Ownership: You're the single point of accountability for your customer—ensuring a "green" health score at all times.
  • Strategic Relationship Management: Build and manage executive-level relationships with HR leaders, CXOs, and key decision-makers (KDMs).
  • Pre-Sales Support: Join key pre-sales meetings to shape policy design and onboarding. You'll collaborate with sales to ensure smooth handovers.
  • Engagement Planning: Post-onboarding, finalize a 12-month engagement plan with internal stakeholders (F30 process).
  • Value Activation: Work with healthcare and operations teams to activate health services for your accounts.
  • SLAs & Internal Alignment: Create clear engagement charters and SLA documents internally with delivery squads.
  • QBRs & MBRs: Own strategic reviews (MBRs and QBRs)
  • Renewal Management: Lead the end-to-end renewal process, including RFQ initiation, plan redesign, pricing strategy, internal deal notes, and renewal material prep.
  • Cross-Sell & Growth: Drive cross-sell of all insurance, wellness programs, and healthcare solutions; accountable for 10% of revenue from upsells.
  • Customer Advocacy: Generate customer referrals, success stories, and marketing assets like testimonial videos.

What you need to have:

  • 8–15 years of experience in employee benefits broking, with a deep understanding of group health insurance and corporate wellness.
  • A track record of leading high-performing teams known for delivering exceptional client service and retention.
  • Advanced expertise in claims analysis, policy benchmarking, and benefits plan design.
  • Proven ability to manage complex, diverse corporate clients across industries, with strong commercial and relationship instincts.
  • A passion for reinventing the customer experience—bringing fresh ideas and a builder's mindset to modernize how benefits are delivered.

What Success Looks Like

  • Customer renewals above 95% and NRR of 120%+
  • High engagement with Loop's health services post month 3
  • Regular, insightful MBRs with actionable outcomes
  • Consistent cross-sell contribution and upsell opportunities unlocked
  • Strong customer referrals and case studies sourced

Collaboration, Incentives, Growth Path

  • You'll report into a Regional Retention Leader, and work closely with President, Arvind Laddha, and COO, Ryan Singh.
  • You'll directly manage an Enterprise Servicing Manager (ESM) who oversees the day-to-day execution for your accounts, supported by a dedicated operations and claims team.
  • Incentives are directly linked to your performance in cross-sell, retention, and overall account growth.
  • You'll have the opportunity to contribute to Loop's Enterprise Consulting Team, bringing client insights into strategic discussions.
  • You'll also play a role in shaping Loop's enterprise product and technology roadmap by sharing feedback from the field.

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