Technical Customer Deployment Lead

5 days ago

Bengaluru, Karnataka, India Cisco Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Who We Are
As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.

Our employees fuel the magic of the Meraki community. They have fostered an environment that empowers Merakians to challenge limits, embrace risks, and assist our customers in pursuing their missions.

Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.

Cisco Spaces
Cisco Spaces is a ground-breaking cloud platform that revolutionizes the way businesses interact with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes at a global scale by demonstrating their existing Cisco infrastructure.

What You'll Do
This role is a key position within the TechOps team, focused on leading customer onboarding, deployment, and adoption of technical solutions. It involves managing end-to-end deployment processes, acting as a technical advisor and critical issue point, and ensuring smooth implementation aligned with business objectives. The position requires solid understanding of product features, network components, and cloud-based applications (e.g., AWS). It also includes facilitating multi-functional collaboration with deployment, engineering, support, sales, and product teams, while providing feedback to improve product usability and deployment efficiency. Responsibilities include conducting stakeholder meetings, developing guidelines and automation tools, and reporting regularly to leadership. Flexibility in working hours may be required.

Team which helps/does, Customers optimally on-boarded to Cisco Spaces/DNAC Programs/offers. Custom development for the solutions which are requires product extension Creating tools/dashboard for Cisco Spaces/DNAC Programs/offers. L3 support.

Minimum Qualifications:

  • Bachelor's degree (or above) in Engineering/computer science and relevant work experience of 5+ years.
  • Strong verbal, communication and presentation skills to articulate technical concepts to both technical and non-technical stakeholders
  • Experience in customer-facing roles, working closely with Sales, PMs, and internal teams to ensure smooth onboarding.
  • Solid understanding and troubleshooting skills related to network connectivity, configurations, integrations, and managing metadata.
  • Familiarity with monitoring & observability tools (Prometheus, Grafana, CloudWatch, Nagios, etc.).
  • Strong verbal, communication and presentation skills to articulate technical concepts to both technical and non-technical stakeholders

Preferred Qualifications

  • Familiar with AWS cloud-based applications and services.
  • Experience with Python scripting for automation.

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