Technical Customer Deployment Lead

Meet the Team
As the leader in cloud-managed IT, Cisco Meraki empowers organizations by making the digital workplace simple and intuitive. Our vibrant, inclusive community thrives on innovation, collaboration, and a shared mission—allowing customers to focus on what matters most.

Merakians drive our success, building a culture where creativity, courage, and inclusivity inspire us to break boundaries and help customers achieve their goals.

Our four core values—care deeply, everybody in, simplify everything, and be brave—define who we are and fuel our leadership in cloud-managed IT.

Cisco Spaces
Cisco Spaces is a ground-breaking cloud platform that revolutionizes the way businesses interact with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes at a global scale by demonstrating their existing Cisco infrastructure.

Your Impact

• This role is a key position within the TechOps team, focused on leading customer onboarding, deployment, and adoption of technical solutions.
• It involves managing end-to-end deployment processes, acting as a technical advisor and critical issue point, and ensuring smooth implementation aligned with business objectives.
• The position requires solid understanding of product features, network components, and cloud-based applications (e.g., AWS).
• It also includes facilitating multi-functional collaboration with deployment, engineering, support, sales, and product teams, while providing feedback to improve product usability and deployment efficiency.
• Responsibilities include conducting stakeholder meetings, developing guidelines and automation tools, and reporting regularly to leadership.
• Flexibility in working hours may be required.
• Team which helps/does, Customers optimally on-boarded to Cisco Spaces/DNAC Programs/offers. Custom development for the solutions which are requires product extension Creating tools/dashboard for Cisco Spaces/DNAC Programs/offers. L3 support.

Minimum Qualifications

• Bachelor's degree (or above) in Engineering/computer science and relevant work experience of 5+ years.
• Strong verbal, communication and presentation skills to articulate technical concepts to both technical and non-technical stakeholders
• Experience in customer-facing roles, working closely with Sales, PMs, and internal teams to ensure smooth onboarding.
• Solid understanding and troubleshooting skills related to network connectivity, configurations, integrations, and managing metadata.
• Familiarity with monitoring & observability tools (Prometheus, Grafana, CloudWatch, Nagios, etc.).
• Strong verbal, communication and presentation skills to articulate technical concepts to both technical and non-technical stakeholders

Preferred Qualifications

• Familiar with AWS cloud-based applications and services.
• Experience with Python scripting for automation.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.