Deployment Manager

Locations : Bangalore/Kochi/Pune/Kolkata

Position Summary:

As a Deployment Manager, you will report into the Deployment Services Lead, and you will manage and coordinate all software and policy-based deployments to the 400,000 desktops across the global environment. You will also provide guidance to project teams in terms of deployment methodologies, assessing risks, and meeting project deadlines. Specifically, in this role you will:

- Prepare deployment schedules

• Prepare deployment test communications

• Identify testers and target audience criteria

• Prepare and submit Change Requests in ServiceNow, and work with Change Reviewers/Approvers if/when applicable

• Work closely with Product Managers, Service Owners, and other deployment-specific stakeholders

• Submit targeting requests with appropriate target criteria defined

• Run reports (e.g. MECM deployment status reports) to monitor success and progress of each deployment

• Monitor deployment test feedback through surveys

• Identify failures and work with the appropriate team(s) (e.g. Packaging team, Product Manager, Service Desk) to address and remediate

• Share status reports with appropriate stakeholders (Requesters, Product Managers, etc.)

Essential Functions of the Job:

• Communicate fluently orally and in writing

• Plan, schedule, and monitor deployment activities in order to meet security SLAs, project timelines and quality targets

• Rapidly absorb new technical information and business knowledge based on the project assignment, and apply it effectively

• Maintain knowledge of the wider field of information systems, its use in relevant deployment areas, and how it relates to business activities

• Interface and communicate with project teams, management and stakeholders

• Provide timely and accurate status updates to management

Analytical/Decision Making Responsibilities:

• Deliver desktop applications focusing on project deliverables while meeting business needs

• Meet customer and business needs while ensuring quality results

• Select appropriately from applicable standards, methods, tools and applications and use accordingly

• Utilize an analytical and systematic approach to problem solving if issues are encountered

• Advise on the best technical solutions to minimize deployment risk and increase efficiency

• Maintain knowledge on desktop deployment standards

Knowledge and Skills Requirements:

• Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing

• Leading small teams in project delivery based on established deployment processes

• Good knowledge of Operations, Infrastructure Engineering and functional organizations

• High attention to detail

• Strong project management skills, including managing task lists, schedules, and global teams

• Intermediate to advanced Excel skills

• Basic knowledge of Microsoft Endpoint Configuration Manager (MECM), Intune, and Nexthink preferred

• Basic knowledge of ServiceNow, preferred

Other Requirements:

• Excellent interpersonal skills

• Maintain professionalism in all aspects of job performance

Job Requirements:

Education:

- A degree in Computer Science, Technology, Project Management, IT Management, or a related discipline; or equivalent work experience

Experience:

- Five or more years of experience in various aspects of IT or Project Management and at least two years experience in managing desktop deployments

• Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure)

• Work experience in a professional services industry, preferred

Language Requirements:

- English

Certification Requirements:

- Microsoft certified (optional)

• ITIL Foundation (optional)

Soft Skills/Behavioral Requirements:

- Responsible

• Flexible

• Self-driven

• Team player

• Focus on continuous process improvement

• Proactive approach to identifying issues and presenting solutions and options

Location

Bengaluru

Job Function

IT INFRASTRUCTURE SERVICES

Role

Engineer

Job Id

371648

Desired Skills

Change Management | IT IS_Service Desk

Desired Candidate Profile

Qualifications : BACHELOR OF ENGINEERING