senior officer gold loan
2 days ago
Key Responsibilities
- Customer Service and Engagement: Provide excellent service to customers, answer their queries, and manage customer relationships to ensure satisfaction.
- Business Development: Generate new leads through BTL marketing, customer calling, and by expanding the customer base.
- Compliance and Risk Management: Ensure strict adherence to company policies and regulatory guidelines for gold loan operations to minimize financial risks.
- Operations and Inventory Management: Maintain the safety and security of the branch's gold inventory and ensure smooth operation of the gold vault.
- Target Achievement: Meet assigned disbursement, collection, and profitability targets for gold loans.
- Reporting and Documentation: Maintain accurate and detailed records of loan transactions, gold appraisals, and business performance.
Essential Skills and Qualifications
- Gold Loan Knowledge: Strong understanding of gold loan infrastructure, process setup, and operations.
- Customer Engagement: Ability to effectively engage with customers, build relationships, and handle inquiries.
- Sales and Marketing: Proven ability to generate leads and convert them into active customers.
- Regulatory Knowledge: Familiarity with financial regulations and compliance norms set by the relevant governing body.
- Operational Acumen: Expertise in managing day-to-day operations, including vault security and audit parameters.
Job Type: Full-time
Pay: ₹17, ₹21,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
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