Senior Telecalling Officer

2 days ago


Perungudi, Tamil Nadu, India Hindu Mission Hospital, Tambaram Full time ₹ 186 - ₹ 306 per year
  • Handle inbound and outbound calls efficiently with professionalism and empathy.
  • Respond to patient queries regarding doctors' schedules, appointments, services, billing, and reports.
  • Ensure accurate appointment bookings and confirmations.
  • Maintain and update the hospital's patient communication database.
  • Guide and train telecalling team members to maintain call quality standards.
  • Monitor daily call logs, performance reports, and ensure adherence to scripts and SOPs.
  • Conduct regular feedback sessions for continuous improvement.
  • Promote hospital packages, health check-ups, and specialty services through outbound calls.
  • Follow up with patients post-consultation for feedback and satisfaction.
  • Coordinate with marketing and front office teams for lead conversion and patient engagement activities.
  • Maintain accurate call records and share daily/weekly reports with the reporting manager.
  • Ensure confidentiality and compliance with hospital policies and NABH standards.
  • Address complex patient concerns and escalate unresolved issues appropriately.
  • Maintain a calm and patient approach in all communication.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,522.84 per month

Benefits:

  • Provident Fund

Work Location: In person


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