Senior Cloud Engineer

About Kinaxis:

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it's really our people who give us passion to always seek ways to do things better. As such, we're serious about your career growth and professional development, because People matter at Kinaxis.

In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers.

Our journey in India began in 2020 and we have been growing steadily since then Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work CertifiedTM. Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration.

About the team:

Location

Chennai, India

The Senior Cloud Engineer, as a fully proficient seasoned professional, contributes to the software development lifecycle process for the cloud platform. This includes design, implementation, testing and troubleshooting features that are of advanced complexity and span multiple teams. The incumbent will support the solution delivered in production environments as required. The incumbent actively engages with junior engineers to be a guide and mentor on projects to grow and develop their skills. They act as technical advisors to managers and team leads and as a subject matter expert in one or more areas may also interact with customers and Global Customer Care teams in management of critical escalations.

About the role:

• Lead, collaborate, and coordinate across multiple teams as a technical primary on assigned features to clarify the problem, and proactively develop long term solutions. Ensure requirements are met, and implementation and execution and testing are delivered with excellence. Shares knowledge and provides clear and concise documentation. Advise and maintain a feedback loop with teams contributing to and consuming the cloud platform.
• Within the functions of cloud operations, the incumbent contributes to and supports the production eco-system with emphasis on Software-as-a-Service to customers. While working in collaboration with engineering teams to ensure systems are designed and implemented with operability, security, performance, and availability. The operations role will continue to evolve in leveraging infrastructure, software engineering principles and financial governance, to address operational challenges with a focus on increased automation.
• Follow the software development lifecycle to translate business and technical requirements into infrastructure as code.
• Implement code of intermediate complexity that spans multiple areas of functionality with performance and testability in mind. Applies software engineering principles to operational challenges with a focus on automation, security, self-healing, and monitoring solutions.
• Ability to troubleshoot issues within the cloud platform.
• Log defects and provide explanations for the platform behaviour for multiple components. Recommend workarounds for customer support teams and resolve and test moderate to advanced defects. Identifies the need for tactical solutions, collaborating with experienced SMEs.
• Contribute to the development and maintenance of dashboards, reports, and metrics to track cloud usage and costs. Focus on developing process improvement initiatives for cloud cost management.
• Create acceptance criteria across multiple areas with a focus on operational readiness, solution reliability and resilience. Identify and document gaps in test plans.
• Operate in a security and regulated environment that requires the incumbent to interpret, develop, and apply security best practices to infrastructure and applications. This requires working level comprehension of IAM, role-based access controls, network security, and means of isolating environments within cloud infrastructure, identifying vulnerabilities and remediations, and related industry practices.
• Actively leads and engages with the team to develop and grow the team's skills through sharing experiences and results of research on the latest technology trends. Work to build a shared ownership of the design and implementation across the team.
• Proactively seek opportunities to learn and develop including but not limited to participating in mentoring programs, technical training, attending conferences etc.

• Experience designing and building multi-tenant IaaS and PaaS cloud solutions on either Amazon AWS, Microsoft Azure, or Google Cloud platforms.
• Experience with cloud-native solution design patterns (microservices, messaging, distributed caching, containers etc.)
• Proven project management experience, setting project vision/scope and overseeing delivery
• Proven track record of successfully adopting new technologies at an enterprise-wide level.
• Experience leading delivery of managed SaaS services to enterprise customers
• Extensive understanding of Agile/SCRUM methodologies.
• Experience with infrastructure as code development along with configuration management and orchestration tools such as Ansible, Chef, or Puppet.
• Brings a passion for all things security and reliability
• Dedicated to building strong feedback loops into product and engineering organizations
• Brings a belief that production excellence is a shared responsibility

• Bachelor's degree/diploma in Computer Science, Engineering, or equivalent related discipline.
• 8 years of directly related experience, including technical experience in leading development, testing efforts on several features with advanced complexity, and in operations developing infrastructure as code. Can describe the process followed to deliver those capabilities, challenges faced and how they were overcome.
• A clear, concise, and professional communicator with the ability to present complex information and demonstrate knowledge within direct and indirect team at the appropriate level for the listener. Active listening skills with the ability to manage ambiguity and consider input from others to determine the best course of action. Use of empathy and influence during interactions.
• Ability to make proposals and consider input from others to provide input into planning the best course of action.
• Intermediate to advanced skills in information systems, and cloud related industry software tools, services, and hardware, and Kinaxis product knowledge is required.

Why join Kinaxis?:

Work With Impact: Our platform directly helps companies power the world's supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we're committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis web site at or the company's blog at

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.