Digital Solutions Analyst

Description :

Summary :

This entry-level position supports the Digital Solutions application development team by bridging business needs and IT capabilities. The Digital Solutions Business Analyst will assist in gathering requirements, supporting project execution, and contributing to process improvements through digital tools. The role includes occasional travel to global manufacturing sites for face-to-face stakeholder engagements and process discovery.

Responsibilities :

- Achieve month-on-month order booking, sales, and payment collection targets.

- Collaborate with business stakeholders to understand IT needs and translate them into clear, actionable requirements.

- Support senior analysts and project managers in requirement gathering, documentation, and user acceptance testing (UAT).

- Participate in feasibility studies and estimation efforts for new digital initiatives.

- Assist in identifying opportunities to simplify or improve business processes using digital solutions.

- Work closely with development and process teams to ensure successful implementation of solutions.

- Maintain documentation and contribute to knowledge sharing within the team.

- Participate in Agile ceremonies such as sprint planning, stand-ups, and retrospectives.

- Engage in on-site workshops and discovery sessions with global manufacturing teams.

- Contribute to ongoing quality improvement initiatives by assisting in creating quality standards that are defined and maintained.

Education and Experience :

- Bachelors degree in Information Technology, Business Administration, or related field.

- Business Analysis certification (e.g., ECBA, CCBA, CBAP, PMI-PBA) is required.

- 2 years of experience in a business analysis or IT support role preferred.

- Experience working in Agile environments or familiarity with Agile methodologies is required.

- Experience or exposure to manufacturing environments or industries such as automotive, aerospace, or industrial engineering is a strong advantage

Competencies :

- Strong analytical and problem-solving skills.

- Basic understanding of software development lifecycle (SDLC) and digital tools.

- Effective communication and collaboration abilities.

- Effective time management and tasks prioritization in a dynamic environment.

- Comfortable with change and ambiguity; able to pivot quickly when needed.

- Fluent in English (spoken and written).

- Eagerness to learn and grow in a multicultural, cross-functional environment.

Key Interfaces and Stakeholders :

Internal Stakeholders :

- Digital Solutions Development Team (Bangalore, Stuttgart, Ho Chi Minh City)

- Business Analysts and Product Owners

- Project Managers and Scrum Masters

- Manufacturing Process Experts

- IT Infrastructure and Support Teams

External Stakeholders :

- Business Unit Representatives

- Manufacturing Site Leaders

- End Users of Digital Applications

- External Consultants (as applicable)

Geography to cover and travel Requirements :

- This is a hybrid role, with work split between home office and on-site presence at designated offices.

- Occasional international travel (estimated 1020 days/year) is required to manufacturing sites for stakeholder engagement and process analysis.

- Candidates must be able to commute to the Bangalore office as needed.

Behavioral Characteristics :

To thrive in this role, candidates should demonstrate the following behavioral traits :

- Proactive Ownership : Takes initiative to understand business needs, follow up on tasks, and drive progress without waiting for direction.

- Curiosity and Learning Mindset : Shows eagerness to learn new tools, technologies, and business processes. Actively seeks feedback and opportunities for growth.

- Empathy and Stakeholder Focus : Understands and respects the perspectives of diverse stakeholders, especially in manufacturing and engineering contexts. Builds trust through active listening and clear communication.

- Adaptability : Comfortable working in a hybrid environment and adjusting to changing priorities, time zones, and cultural contexts.

- Collaboration and Team Spirit : Works effectively in cross-functional teams, contributing to a positive and inclusive team culture. Shares knowledge and supports colleagues.

- Attention to Detail : Maintains high standards in documentation, analysis, and communication to ensure clarity and quality.

- Resilience and Accountability : Handles challenges constructively, learns from setbacks, and takes responsibility for outcomes.

- Global Mindset : Appreciates working in a multicultural environment and is open to occasional travel for face-to-face engagements with global teams.

Optional : Key Performance Indicators :

- Timely and complete documentation of business requirements.

- Stakeholder satisfaction scores from project engagements.

- Number of process improvement opportunities identified and implemented.

- On-time delivery of assigned project tasks.

- Quality of support provided during UAT and implementation phases.

- Contribution to Agile team velocity and sprint goals.