Restaurant Manager

16 hours ago


Madurai, Tamil Nadu, India Sansintelli Business Solution Full time

The Restaurant Manager at House of Paneer (HOP) is fully responsible for daily operations, customer experience, team performance, food quality, and profitability. This role requires a hands-on leader who can manage people, processes, and numbers while delivering a premium vegetarian dining experience.

Key Responsibilities

  1. Operations & Store Management

  2. Manage end-to-end daily restaurant operations

  3. Ensure smooth opening, closing, and shift handovers
  4. Maintain hygiene, FSSAI compliance, and safety standards
  5. Monitor inventory, vendor coordination, and stock control
  6. Ensure SOPs are followed across kitchen and service teams

  7. Customer Experience & Service Excellence

  8. Deliver consistent, high-quality guest experience

  9. Handle customer feedback, complaints, and resolutions proactively
  10. Train staff on service etiquette, upselling, and hospitality standards
  11. Build regular customers and improve repeat footfall

  12. Team Leadership & People Management

  13. Recruit, train, schedule, and supervise staff

  14. Conduct daily briefings and performance reviews
  15. Control attrition and build a motivated team culture
  16. Ensure discipline, grooming, and punctuality

  17. Sales, Cost & Profitability Control

  18. Achieve daily, weekly, and monthly sales targets

  19. Maintain food cost below 35% as per brand guidelines
  20. Control wastage, pilferage, and operational leakages
  21. Track P&L, expenses, and operational KPIs
  22. Support local marketing, offers, and promotions

  23. Reporting & Coordination

  24. Prepare daily sales, expense, and stock reports

  25. Coordinate with central kitchen / management team
  26. Support new product launches and SOP rollouts
  27. Assist in audits and management reviews

Required Skills & Qualifications

Education

  • Graduate / Diploma in Hotel Management preferred
  • Relevant experience is more important than formal education

Experience

  • 36 years of experience as Restaurant Manager / Assistant Manager
  • Experience in QSR / Casual Dining / Multi-cuisine restaurant preferred

Skills

  • Strong leadership and people management skills
  • Good understanding of food cost, inventory, and margins
  • Customer-first mindset with problem-solving ability
  • Basic computer skills (POS, Excel, reporting)
  • Ability to work under pressure and manage peak hours

What We Offer

  • Competitive salary + performance incentives
  • Growth opportunity with an expanding brand
  • Exposure to brand expansion and SOP-driven operations
  • Respectful, process-oriented work culture

Ideal Candidate Profile (HOP Fit)

  • Hands-on operator, not just desk manager
  • Strong control over numbers and service quality
  • Passion for food, hospitality, and brand building
  • Ready to grow with House of Paneer across locations

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