Restaurant Manager
16 hours ago
The Restaurant Manager at House of Paneer (HOP) is fully responsible for daily operations, customer experience, team performance, food quality, and profitability. This role requires a hands-on leader who can manage people, processes, and numbers while delivering a premium vegetarian dining experience.
Key Responsibilities
Operations & Store Management
Manage end-to-end daily restaurant operations
- Ensure smooth opening, closing, and shift handovers
- Maintain hygiene, FSSAI compliance, and safety standards
- Monitor inventory, vendor coordination, and stock control
Ensure SOPs are followed across kitchen and service teams
Customer Experience & Service Excellence
Deliver consistent, high-quality guest experience
- Handle customer feedback, complaints, and resolutions proactively
- Train staff on service etiquette, upselling, and hospitality standards
Build regular customers and improve repeat footfall
Team Leadership & People Management
Recruit, train, schedule, and supervise staff
- Conduct daily briefings and performance reviews
- Control attrition and build a motivated team culture
Ensure discipline, grooming, and punctuality
Sales, Cost & Profitability Control
Achieve daily, weekly, and monthly sales targets
- Maintain food cost below 35% as per brand guidelines
- Control wastage, pilferage, and operational leakages
- Track P&L, expenses, and operational KPIs
Support local marketing, offers, and promotions
Reporting & Coordination
Prepare daily sales, expense, and stock reports
- Coordinate with central kitchen / management team
- Support new product launches and SOP rollouts
- Assist in audits and management reviews
Required Skills & Qualifications
Education
- Graduate / Diploma in Hotel Management preferred
- Relevant experience is more important than formal education
Experience
- 36 years of experience as Restaurant Manager / Assistant Manager
- Experience in QSR / Casual Dining / Multi-cuisine restaurant preferred
Skills
- Strong leadership and people management skills
- Good understanding of food cost, inventory, and margins
- Customer-first mindset with problem-solving ability
- Basic computer skills (POS, Excel, reporting)
- Ability to work under pressure and manage peak hours
What We Offer
- Competitive salary + performance incentives
- Growth opportunity with an expanding brand
- Exposure to brand expansion and SOP-driven operations
- Respectful, process-oriented work culture
Ideal Candidate Profile (HOP Fit)
- Hands-on operator, not just desk manager
- Strong control over numbers and service quality
- Passion for food, hospitality, and brand building
- Ready to grow with House of Paneer across locations
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