Adv Customer Service Support Snr Manager
2 weeks ago
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities
The Senior Manager translates departmental goals into performance objectives for each team member and measures departmental and individual performance against plan while routinely coaching first line managers to maximize performance. You will be expected to carefully prepare and communicate employee performance appraisals on a regular basis, while jointly implementing and employee development plan for each team member. Of the more day-to-day activities, you will be ensuring the proper utilization for resources and providing justification for additional resource requests-- while maintaining a budget for each individual project. Most importantly, a successful Senior Manager is expected to be totally committed to the delivery of outstanding support and service to customers.
Qualifications
Career Level - M3
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation- or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
-
Mumbai Metropolitan Region, India Knya Full time ₹ 1,04,000 - ₹ 1,30,878 per yearSelected Intern's Day-to-day Responsibilities IncludeAssist in handling customer queries across email, chat, and calls, ensuring timely and accurate responses.Support in tracking and updating customer requests related to orders, returns, and product information.Work with the customer support team to monitor service metrics (FRT, AHT) and share feedback for...
-
Customer Support Executive
2 weeks ago
Mumbai Metropolitan Region, India WHR Global Consulting Full time ₹ 3,00,000 - ₹ 6,00,000 per yearWHR Global Consulting is a remote HR consulting and Headhunting firm providing support to clients worldwide. We have almost 2 decades of HR Consulting & Headhunting experience supporting startups, SMEs and multinational firms from various industries eversince our grandparent company first operated in 2013.The RolePosition Title: Customer Support...
-
Customer Support Lead
2 weeks ago
Mumbai Metropolitan Region, India Preferable - Crafting Careers Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Title: Telematics Customer Support Team LeadJob SummaryThe Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring efficient operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain...
-
Customer Support
2 weeks ago
Mumbai Metropolitan Region, India RMV Workforce Corporation Full time US$ 80,000 - US$ 1,20,000 per yearJob Title- Customer Support ExecutiveLocation- Goregaon, Mumbai- WFOExperience- 4.5 yearNotice Period- immediate joinerShift : Rotational7 AM to 4 PM2 PM to 11 PM11 PM to 8 AMRequirement-Need a customer service agent with email and chat experienceRotational shift as per client demandEducation- GraduateShould have good English communication for US process
-
Customer Service Associate
2 weeks ago
Mumbai Metropolitan Region, India Abode Relocation Full time ₹ 6,00,000 - ₹ 8,00,000 per yearAbode Relocation is a leading end-to-end relocation and mobility solutions provider in India, catering to both corporates and individuals. With expertise in domestic & international moving, office relocations, real estate assistance, technology moves, and vehicle transportation, we make every transition seamless and stress-free.Our focus on customer care,...
-
Customer Support
2 weeks ago
Mumbai Metropolitan Region, India Apex One Full time ₹ 18,150 - ₹ 22,150 per yearHiring – Customer Support Executive (Altice IB Process)Location:[Mumbai/Airoli]Qualification:12th Pass / GraduateExperience:Freshers & Experienced can applyProcess:International Voice (Telecom – Altice IB)Shifts:Rotational (incl. night shifts) | Work from OfficeRequirementsExcellent English communicationExperience in International Voice/BPO preferredGood...
-
IT Service Desk Manager
2 weeks ago
Mumbai Metropolitan Region, India Excis Compliance Full time US$ 90,000 - US$ 1,20,000 per yearWE'RE HIRING FOR AN IT SERVICE DESK MANAGER AT INDIAExcis is a global IT support leader globally, driven by innovation and collaboration. We're looking for an IT Service Desk Manager to serve in a crucial frontline role, responsible for coordinating the successful delivery of IT field services to our internal IT team. This is a strategic leadership role that...
-
Customer Support Executive
2 weeks ago
Mumbai Metropolitan Region, India WildShip Enterprises Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany Location:Mumbai-VikhroliJoin the Svastika Team at Wildship EnterprisesAt Wildship Enterprises, the parent company of Svastika—a brand that seamlessly blends aesthetics with cultural and spiritual essence—we are looking for a Customer Support Executive who can be the voice of our brand and deliver outstanding service to our valued customers.What...
-
Customer Service Representative
2 days ago
Mumbai Metropolitan Region, India 4 Minute Mile Marketing Services Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany Description4 Minute Mile Marketing Services Pvt Ltd is inspired by Roger Bannister's legendary achievement of running the first sub-four-minute mile, symbolizing determination, innovation, and teamwork. As a Marketing Consulting & Solutions Firm, we are committed to delivering groundbreaking solutions. Since 2012, we have partnered with leading...
-
Customer Service Associate in Mumbai
1 week ago
Mumbai Metropolitan Region, India Coversure Full time ₹ 1,04,000 - ₹ 1,30,878 per yearKey ResponsibilitiesCustomer assistance: Handle customer queries, requests, and concerns via phone, email, chat, or any other support channels.Issue resolution: Troubleshoot and resolve technical issues or concerns efficiently, escalating to higher-level support teams when necessary.Documentation: Maintain accurate records of customer interactions, including...
