Customer Service Support Manager

2 days ago

Mumbai Metropolitan Region, India SoulSensei Full time ₹ 4,00,000 - ₹ 8,00,000 per year

About Us:

At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a journey that helps people discover their fullest potential.

Working model:

Onsite

Days: Monday to Saturday (1 WFH per week)

Timings: 10:00am - 6:00pm 

Budget:  4 to 8LPA (depending on the experience)

Experience: 2-5 years 

About the Role:

We are looking for a compassionate and articulate
Customer Support (Manager/Executive)

to own and enhance our client experience end-to-end. This role goes beyond ticket resolution, you'll be the voice of our brand, responsible for hosting sessions, managing relationships, handling queries, and providing personalized support and guidance. If you enjoy solving problems, engaging with people, and building long-term trust, this is a fantastic opportunity to make a direct impact.

Key Responsibilities:

Live Session Hosting & Moderation:

  • Confidently host and moderate live sessions, opening and closing with warmth and professionalism.
  • Support facilitators by addressing participant queries during sessions.
  • Encourage engagement by prompting interaction (e.g., camera on, questions, feedback).
  • Troubleshoot minor tech issues and ensure a smooth session experience.
  • Maintain a calm and professional on-camera presence throughout.

Customer Support & Relationship Management:

  • Act as the first point of contact for user queries via email, WhatsApp, and phone calls.
  • Respond to concerns empathetically and follow up to ensure resolution.
  • Maintain session feedback logs and communication history.
  • Coordinate with the internal team (Operations, Tech, Marketing) to fulfill user needs.
  • Follow up post-session to ensure satisfaction and build long-term trust.

Outbound Calling & Counselling:

  • Reach out to users interested in personal or premium sessions.
  • Understand their needs and recommend relevant offerings with empathy.
  • Build trust through authentic, warm communication.
  • Support retention and loyalty through consistent user engagement.

What are we looking for:

  • Excellent communication skills in English and Hindi, both written and verbal.
  • Confident in hosting live sessions, webinars, and onboarding calls.
  • Maintains composure and presence of mind during high-pressure or live interactions.
  • Comfortable using tools like Zoom, WhatsApp Business, Google Sheets, and CRM platforms.
  • Has access to a quiet, professional workspace with reliable high-speed internet for virtual engagement.

Preferred Qualifications:

  • 2-5 years of experience in customer support, sales, or relationship management roles.
  • Prior experience in hosting webinars, moderating live sessions, or conducting virtual events is highly desirable.
  • Educational or personal background in psychology, coaching, or holistic/spiritual practices is a bonus.
  • Strong interpersonal abilities with a customer-first mindset and a passion for engaging with people.

Why Join Us?

  • Be part of a passionate team building something from the ground up.
  • Learn and grow across multiple functions in a startup setting.
  • Work in a culture that values ideas, ownership, and transparency.
  • Flexible working environment with plenty of learning opportunities.

  • Customer Service Manager

    5 days ago

    Mumbai Metropolitan Region, India CeeQ Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Seeking a Dynamic Customer Service Specialist for a D2C brand based in Mumbai.Job ResponsibilitiesLead and manage day-to-day customer care operations, ensuring timely and empathetic responses across all channels (email, WhatsApp, Instagram, phone, etc.).Handle escalations and complex queries with professionalism and efficiency.Train, mentor, and support...

  • Customer Support

    5 days ago

    Mumbai Metropolitan Region, India ePayLater Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Support Team LeadSummaryWe are seeking a dynamic and experienced Customer Support Team Lead to join our team. The ideal candidate will have 2-5 years of experience in the Customer Support department, with proven leadership skills and a passion for providing exceptional customer service. As a Team Lead, you will be responsible for...

  • Customer Service/Customer Support Internship in Mumbai

    1 hour ago

    Mumbai Metropolitan Region, India Reliance Brands Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Selected Intern's Day-to-day Responsibilities IncludeBusing – Clearing and resetting tables efficiently after guest use.Wiping CGS – Ensuring cleanliness and hygiene of all Customer Guest Spaces (CGS).CGS material movement & shifting – Assisting in moving or rearranging CGS materials as required.Service – Supporting the service team in delivering a...

  • Trainee - Customer Support

    2 weeks ago

    Mumbai Metropolitan Region, India Inkarp Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Title: Service Engineer-TraineeDepartment: Customer SupportLocation: MumbaiReports To: Service Manager / Technical HeadCompany: Inkarp Instruments ServicesAbout Inkarp Instruments ServicesInkarp Instruments is a trusted name in delivering high-quality laboratory, analytical,scientific, and research instrumentation across various sectors including...

  • Customer Service Specialist

    1 week ago

    Mumbai Metropolitan Region, India CeeQ Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Seeking a Dynamic Customer Service Specialist for a D2C brand based in Mumbai.Job ResponsibilitiesLead and manage day-to-day customer care operations, ensuring timely and empathetic responses across all channels (email, WhatsApp, Instagram, phone, etc.).Handle escalations and complex queries with professionalism and efficiency.Train, mentor, and support...

  • Customer Service Associate

    5 days ago

    Mumbai Metropolitan Region, India Sutherland Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionSutherland is seeking an attentive and goal-oriented person to join us as Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job DescriptionJob Description Summary:Provide...

  • Customer Service Representative

    6 days ago

    Mumbai Metropolitan Region, India WildGlow Full time ₹ 3,50,000 - ₹ 4,50,000 per year

    We're Hiring: Client Support Executive | Wildglow Cosmetics Pvt Ltd Location:Andheri West (Work from Office) Timing:10 AM – 7 PM or 11 Am to 8 PM Working Days:6 days/week CTC:₹3.5 – 4.5 LPA Experience:Min 3.5 years to Max 5 years Immediate Joiners Only About Wildglow Cosmetics Pvt Ltd:Wildglow Cosmetics Pvt Ltd is a leading Korean Skincare brand...

  • Customer Support Engineer

    2 weeks ago

    Mumbai Metropolitan Region, India Oxford Instruments Raman Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Search by KeywordSearch by LocationShow More OptionsLoading...LocationAllCountry/RegionAllJob FunctionAllLanguageAllBusiness UnitAllClearSelect How Often (in Days) To Receive An AlertSelect how often (in days) to receive an alert:Apply now »Customer Support EngineerDate: 29 Sept 2025Location:Mumbai, INJob Function: TechnicalBusiness Unit: Plasma...

  • Customer Support Engineer

    2 weeks ago

    Mumbai Metropolitan Region, India Oxford Instruments plc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With high-performance scientific digital cameras, spectroscopy and microscopy systems from Andor Technology, our customers in industry and academia can explore...

  • Technical Services Manager

    4 weeks ago

    Mumbai Metropolitan Region, India WACKER Full time

    Job Summary The Technical Service Manager will provide comprehensive technical support across Coating, Packaging, Carpet, and Adhesive segments within the Polymer business. The hired incumbent will drive customer solutions, support sales, and guide product development by bridging market needs with internal functions, including R&D, production, and regulatory...