Customer Service Representative
6 days ago
We're Hiring: Client Support Executive | Wildglow Cosmetics Pvt Ltd
Location:
Andheri West (Work from Office)
Timing:
10 AM – 7 PM or 11 Am to 8 PM
Working Days:
6 days/week
CTC:
₹3.5 – 4.5 LPA
Experience:
Min 3.5 years to Max 5 years
Immediate Joiners Only
About Wildglow Cosmetics Pvt Ltd:
Wildglow Cosmetics Pvt Ltd is a leading Korean Skincare brand dedicated to delivering high-quality, innovative, and eco-friendly skincare products. Founded in 2020, we are a fast-growing D2C brand redefining skincare standards in India. Our mission is to be among the Top 3 skincare brands in India by 2025.
Website:
Position Overview:
We're looking for a dedicated and detail-oriented Client Support Executive who can handle customer interactions efficiently and ensure every customer receives exceptional service.
The ideal candidate will manage Non-Delivery Reports (NDR), Abandoned Calls, Return-to-Origin (RTO) cases, and Feedback Calls, while maintaining a strong focus on customer satisfaction and timely issue resolution.
Key Responsibilities:
Non-Delivery Reports (NDR):
Investigate and resolve undelivered package issues, coordinate with logistics partners, and ensure timely delivery resolutions.
Abandoned Calls:
Follow up on missed or abandoned customer calls, ensuring each inquiry is addressed and resolved effectively.
Return-to-Origin (RTO):
Handle RTO cases by communicating with customers, understanding reasons for returns, and ensuring proper redelivery or resolution.
Feedback Calls:
Engage customers post-purchase to collect feedback, note suggestions, and escalate concerns where necessary.
Issue Resolution & Coordination:
Work closely with internal teams — logistics, operations, and tech — to resolve delivery or product-related issues swiftly.
Documentation:
Maintain accurate and detailed records of all customer interactions, resolutions, and feedback in CRM tools.
Customer Communication:
Provide proactive updates to customers on the status of their issues and maintain a professional, empathetic tone at all times.
Skills & Qualifications Required:
- Minimum 3.5 years of experience in Customer Support / Client Servicing / Voice Process roles.
- Excellent verbal and written communication skills.
- Strong understanding of NDR, RTO & feedback call handling.
Ability to multitask, manage priorities, and work in a fast-paced D2C environment.
Proficiency with CRM tools and Microsoft Office.
A customer-first attitude with strong problem-solving and collaboration skills.
Why Join Wildglow cosmetics Pvt Ltd?
Be part of a fast-scaling Korean skincare brand in India.
Work in a dynamic D2C environment with growth opportunities.
Young, passionate team focused on excellence and innovation.
How to Apply:
Send your updated
CV to
or WhatsApp
Website:
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