Customer Service Representative

7 days ago

Mumbai Metropolitan Region, India WildGlow Full time ₹ 3,50,000 - ₹ 4,50,000 per year

We're Hiring: Client Support Executive | Wildglow Cosmetics Pvt Ltd

Location:
Andheri West (Work from Office)

Timing:
10 AM – 7 PM or 11 Am to 8 PM

Working Days:
6 days/week

CTC:
₹3.5 – 4.5 LPA

Experience:
Min 3.5 years to Max 5 years

Immediate Joiners Only

About Wildglow Cosmetics Pvt Ltd:

Wildglow Cosmetics Pvt Ltd is a leading Korean Skincare brand dedicated to delivering high-quality, innovative, and eco-friendly skincare products. Founded in 2020, we are a fast-growing D2C brand redefining skincare standards in India. Our mission is to be among the Top 3 skincare brands in India by 2025.

Website:

Position Overview:

We're looking for a dedicated and detail-oriented Client Support Executive who can handle customer interactions efficiently and ensure every customer receives exceptional service.

The ideal candidate will manage Non-Delivery Reports (NDR), Abandoned Calls, Return-to-Origin (RTO) cases, and Feedback Calls, while maintaining a strong focus on customer satisfaction and timely issue resolution.

Key Responsibilities:

Non-Delivery Reports (NDR):

Investigate and resolve undelivered package issues, coordinate with logistics partners, and ensure timely delivery resolutions.

Abandoned Calls:

Follow up on missed or abandoned customer calls, ensuring each inquiry is addressed and resolved effectively.

Return-to-Origin (RTO):

Handle RTO cases by communicating with customers, understanding reasons for returns, and ensuring proper redelivery or resolution.

Feedback Calls:

Engage customers post-purchase to collect feedback, note suggestions, and escalate concerns where necessary.

Issue Resolution & Coordination:

Work closely with internal teams — logistics, operations, and tech — to resolve delivery or product-related issues swiftly.

Documentation:

Maintain accurate and detailed records of all customer interactions, resolutions, and feedback in CRM tools.

Customer Communication:

Provide proactive updates to customers on the status of their issues and maintain a professional, empathetic tone at all times.

Skills & Qualifications Required:

  • Minimum 3.5 years of experience in Customer Support / Client Servicing / Voice Process roles.
  • Excellent verbal and written communication skills.
  • Strong understanding of NDR, RTO & feedback call handling.

Ability to multitask, manage priorities, and work in a fast-paced D2C environment.

Proficiency with CRM tools and Microsoft Office.

A customer-first attitude with strong problem-solving and collaboration skills.

Why Join Wildglow cosmetics Pvt Ltd?

Be part of a fast-scaling Korean skincare brand in India.

Work in a dynamic D2C environment with growth opportunities.

Young, passionate team focused on excellence and innovation.

How to Apply:

Send your updated
CV to

or WhatsApp

Website:

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