Customer Service Representative

7 days ago

Mumbai Metropolitan Region, India WildGlow Full time ₹ 3,50,000 - ₹ 4,50,000 per year

We're Hiring: Client Support Executive | Wildglow Cosmetics Pvt Ltd

Location:
Andheri West (Work from Office)

Timing:
10 AM – 7 PM or 11 Am to 8 PM

Working Days:
6 days/week

CTC:
₹3.5 – 4.5 LPA

Experience:
Min 3.5 years to Max 5 years

Immediate Joiners Only

About Wildglow Cosmetics Pvt Ltd:

Wildglow Cosmetics Pvt Ltd is a leading Korean Skincare brand dedicated to delivering high-quality, innovative, and eco-friendly skincare products. Founded in 2020, we are a fast-growing D2C brand redefining skincare standards in India. Our mission is to be among the Top 3 skincare brands in India by 2025.

Website:

Position Overview:

We're looking for a dedicated and detail-oriented Client Support Executive who can handle customer interactions efficiently and ensure every customer receives exceptional service.

The ideal candidate will manage Non-Delivery Reports (NDR), Abandoned Calls, Return-to-Origin (RTO) cases, and Feedback Calls, while maintaining a strong focus on customer satisfaction and timely issue resolution.

Key Responsibilities:

Non-Delivery Reports (NDR):

Investigate and resolve undelivered package issues, coordinate with logistics partners, and ensure timely delivery resolutions.

Abandoned Calls:

Follow up on missed or abandoned customer calls, ensuring each inquiry is addressed and resolved effectively.

Return-to-Origin (RTO):

Handle RTO cases by communicating with customers, understanding reasons for returns, and ensuring proper redelivery or resolution.

Feedback Calls:

Engage customers post-purchase to collect feedback, note suggestions, and escalate concerns where necessary.

Issue Resolution & Coordination:

Work closely with internal teams — logistics, operations, and tech — to resolve delivery or product-related issues swiftly.

Documentation:

Maintain accurate and detailed records of all customer interactions, resolutions, and feedback in CRM tools.

Customer Communication:

Provide proactive updates to customers on the status of their issues and maintain a professional, empathetic tone at all times.

Skills & Qualifications Required:

  • Minimum 3.5 years of experience in Customer Support / Client Servicing / Voice Process roles.
  • Excellent verbal and written communication skills.
  • Strong understanding of NDR, RTO & feedback call handling.

Ability to multitask, manage priorities, and work in a fast-paced D2C environment.

Proficiency with CRM tools and Microsoft Office.

A customer-first attitude with strong problem-solving and collaboration skills.

Why Join Wildglow cosmetics Pvt Ltd?

Be part of a fast-scaling Korean skincare brand in India.

Work in a dynamic D2C environment with growth opportunities.

Young, passionate team focused on excellence and innovation.

How to Apply:

Send your updated
CV to

or WhatsApp

Website:

ClientSupportExecutive #CustomerSupport #CustomerServiceJobs #CustomerExperience #CustomerRelations #ClientServicing #VoiceProcess #CustomerHandling #CustomerSuccess #SupportSpecialist #EcommerceJobs #D2CBrand #BeautyIndustry #KoreanSkincare #MumbaiJobs #AndheriJobs #HiringNow #ImmediateJoiner #JobAlert #WildglowCosmetics #WorkFromOffice #SkincareBrand#MumbaiJobs#AndheriJobs#GoregaonJobsWesternLineJobs #MumbaiHiring #MumbaiCareers #JobsInMumbai #WorkInMumbai #MumbaiVacancy #AndheriWestJobs #MumbaiProfessionals #HiringInMumbai #ImmediateJoinerMumbai #ClientSupportExecutive #CustomerSupport #CustomerServiceJobs #CustomerHandling #EcommerceJobs #D2CBrand #VoiceProcess #CustomerRelations #JobAlert #HiringNow

  • Customer Service Representative

    17 hours ago

    Mumbai Metropolitan Region, India 4 Minute Mile Marketing Services Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Description4 Minute Mile Marketing Services Pvt Ltd is inspired by Roger Bannister's legendary achievement of running the first sub-four-minute mile, symbolizing determination, innovation, and teamwork. As a Marketing Consulting & Solutions Firm, we are committed to delivering groundbreaking solutions. Since 2012, we have partnered with leading...

  • Customer Service Representative

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...

  • Customer Service Representative

    3 weeks ago

    Four Points By Sheraton Navi Mumbai Vashi, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi Job Types: Full-time, Permanent Pay: ₹20, ₹24,000.00 per month Benefits: Provident Fund Language: English (Preferred) Hindi (Preferred) Work...

  • Customer Service Representative

    6 days ago

    Mumbai Metropolitan Region, India WSNE Consulting Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsResponsibilitiesCommunicate with customers via phoneProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's needsData entry in...

  • Sales Representative

    2 days ago

    Mumbai Metropolitan Region, India IDT Gemological Laboratories Worldwide Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionIDT is one of the premier networks of Gemological Laboratories, providing third-party certification for loose and studded gemstones, diamonds, and jewelry. The organization empowers and enables jewelers, jewelry brands, manufacturers, wholesalers, and end-use customers by ensuring authenticity and quality. IDT's services are trusted by...

  • Customer Service Representative

    3 days ago

    Mumbai, India ECHOBOOOM MANAGEMENT ENTREPRENEURIAL SOLUTIONS PRIVATE LIMITED Full time

    We are looking for a customer-oriented service representative. **What does a Customer Service Representative do?** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are...

  • Customer Service Representative

    1 week ago

    Mumbai, India NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service...

  • Call Center Customer Service Representative

    18 hours ago

    Mumbai Metropolitan Region, India PrimeMatch Advantage Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    JOB FUNCTIONS AND RESPONSIBILITIESHandle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not metLogs all borrower contacts into the loan servicing systemOffer long term resolutions to customers to resolve...

  • Customer service representative

    3 weeks ago

    Mumbai, India NetRTech Solutions LLP Full time

    Job description Company Description Net RTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients. Role Description This is a full-time on-site role for a Customer...

  • Customer Service Representative

    3 weeks ago

    Mumbai, India NetRTech Solutions LLP Full time

    Job description Company Description NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients. Role Description This is a full-time on-site role for a Customer Service...