Manager of Customer Experience

6 days ago


Cochin, Kerala, India Therefore I'm Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Therefore I'm is Kerala's leading cosmetology clinic, offering a unique blend of advanced clinical treatments to enhance beauty and well-being. With expertise in skin rejuvenation, hair restoration, body contouring, and laser hair removal, we prioritize personalized care tailored to each client's needs. Using state-of-the-art technology, we deliver customized, results-driven solutions that redefine beauty standards. At Therefore I'm, our mission is to help clients achieve confidence and radiance through innovative, professional services.

Role Description

This is a full-time on-site role located in Kochi for a Manager of Customer Experience. The Manager of Customer Experience will oversee and improve customer satisfaction, manage day-to-day customer service operations, and develop strategies to enhance the client journey. Responsibilities include analyzing customer feedback, maintaining high service standards, and ensuring a consistently excellent experience for all clients. The role also involves collaborating closely with teams to align service practices with company objectives and client expectations.

Qualifications

  • Proven expertise in Customer Service, Customer Experience, and ensuring Customer Satisfaction
  • Strong Analytical and problem-solving skills related to customer feedback and service enhancement
  • Excellent Communication and interpersonal skills for engaging with clients and team members
  • Leadership abilities and experience in managing client-centric teams
  • Experience in the cosmetology, wellness, or healthcare industry is an advantage
  • Bachelor's degree in Business, Marketing, or a related field

Experience

  • 7 years minimum experience in managing a team in Customer Relations
  • Females preferred who is capable to meet sales targets and can perform clinical operations as well

Package
-30, ,000/-

Skills

Excellent Communication skills

Team Management

Consistency

**Contact

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