Customer Experience Specialist

3 hours ago

Cochin, Kerala, India De Inter Luxe Full time ₹ 2,40,000 - ₹ 4,80,000 per year

A Customer Experience Manager is responsible for overseeing and managing the overall experience of customers with a company or brand. Their primary goal is to ensure that customers have a positive and satisfactory experience at every touchpoint throughout their journey.

Customer Experience Managers play a crucial role in building and maintaining strong customer relationships. They work closely with various departments such as marketing, sales, customer support, and product development, to create a seamless and consistent customer experience.

Job Responsibilities:

  • Developing and implementing strategies to enhance the customer experience.
  • Conducting research and analysis to understand customer needs, preferences, and pain points.
  • Designing and optimising customer journeys across multiple channels and touchpoints.
  • Strict monitoring of the overall services provided by De Interluxe team through out the customer experience at showroom/ store.
  • Collaborating with cross-functional teams to ensure a unified approach to customer experience.
  • Monitoring customer satisfaction metrics and feedback to identify areas for improvement.
  • Implementing customer feedback systems and processes to capture and address customer concerns.
  • Training and educating employees on delivering exceptional customer service.
  • Resolving escalated customer issues and complaints in a timely and effective manner.
  • Keeping up-to-date with industry trends and best practices in customer experience management.
  • Measuring and reporting on key performance indicators related to customer experience.

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer relationship management: 4 years (Required)

Language:

  • English (Required)

Work Location: In person

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