
Patient Experiences Executive
5 days ago
Patient Experience Executive
Walk-In Interview Details:
Date: Monday, September 29, 2025
Time: 10:00 AM - 4:00 PM
Venue: Wellcaza School of Health Sciences, Edappally Raghavan Pillai Road, Elamakkara, Kochi, Kerala 682026, India.
Job Summary: We are seeking a proactive and compassionate Patient Experience Executive to join our team at Wellcaza School of Health Sciences. This role is crucial for ensuring a positive experience for all patients and visitors. The ideal candidate will be a skilled professional with strong communication and multitasking abilities who can help us maintain the highest standards of service.
Key Responsibilities:
- Serve as the primary point of contact for patients and their families, addressing inquiries and resolving issues with empathy and efficiency.
- Manage and coordinate patient appointments, communication, and follow-ups.
- Maintain and update patient records accurately using MS Office and other real-time systems.
- Handle multiple tasks simultaneously, including administrative duties, to ensure smooth daily operations.
- Assist in collecting patient feedback to identify areas for service improvement.
- Monitor and respond to Google reviews on behalf of the management, ensuring professional and timely replies.
- Support hospital administrative tasks, such as issuing leave certificates or medical certificates.
Candidate Requirements:
- Communication Skills: Excellent verbal and written communication abilities are essential.
- Technical Proficiency: Must have real-time working knowledge of MS Office, particularly Excel.
- Multitasking: Proven ability to manage multiple responsibilities and prioritize effectively in a fast-paced environment.
- Experience: Experienced candidates are preferred, but we welcome all applicants who meet the core requirements.
Job Types: Full-time, Permanent
Pay: ₹10, ₹13,925.20 per month
Benefits:
- Cell phone reimbursement
Work Location: In person
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