Patient Experiences Executive

2 weeks ago

Cochin, Kerala, India Wellcaza School of Health Sciences Full time ₹ 1,20,000 - ₹ 1,59,240 per year

Patient Experience Executive

Walk-In Interview Details:

Date: Monday, September 29, 2025

Time: 10:00 AM - 4:00 PM

Venue: Wellcaza School of Health Sciences, Edappally Raghavan Pillai Road, Elamakkara, Kochi, Kerala 682026, India.

Job Summary: We are seeking a proactive and compassionate Patient Experience Executive to join our team at Wellcaza School of Health Sciences. This role is crucial for ensuring a positive experience for all patients and visitors. The ideal candidate will be a skilled professional with strong communication and multitasking abilities who can help us maintain the highest standards of service.

Key Responsibilities:

  • Serve as the primary point of contact for patients and their families, addressing inquiries and resolving issues with empathy and efficiency.
  • Manage and coordinate patient appointments, communication, and follow-ups.
  • Maintain and update patient records accurately using MS Office and other real-time systems.
  • Handle multiple tasks simultaneously, including administrative duties, to ensure smooth daily operations.
  • Assist in collecting patient feedback to identify areas for service improvement.
  • Monitor and respond to Google reviews on behalf of the management, ensuring professional and timely replies.
  • Support hospital administrative tasks, such as issuing leave certificates or medical certificates.

Candidate Requirements:

  • Communication Skills: Excellent verbal and written communication abilities are essential.
  • Technical Proficiency: Must have real-time working knowledge of MS Office, particularly Excel.
  • Multitasking: Proven ability to manage multiple responsibilities and prioritize effectively in a fast-paced environment.
  • Experience: Experienced candidates are preferred, but we welcome all applicants who meet the core requirements.

Job Types: Full-time, Permanent

Pay: ₹10, ₹13,925.20 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

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