
Technical Support Engineer
4 days ago
Roles and Responsibilities
- Provide technical support to customers via phone, email, or chat for desktop and laptop issues.
- Troubleshoot hardware and software problems using troubleshooting techniques and tools.
- Escalate complex issues to senior engineers or other teams when necessary.
- Document customer interactions using CRM software for accurate tracking and reporting.
- Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.
Desired Candidate Profile
- 1-4 years of experience in L1 Support (Technical Voice Process) with excellent communication skills.
- Ability to work on rotational shifts including night shifts as required by the business needs.
- Strong knowledge of Windows operating systems, Active Directory, DNS, DHCP, printers, antivirus software, and basic networking concepts.
HR Ayub
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