Manager AskHR/HR Benefits, HR Operations Manager

The AskHR Manager will lead and oversee the daily activities of the HR Operations team, ensuring efficient, accurate, and timely delivery of HR services across the employee lifecycle. This role requires strong operational expertise, attention to detail, and the ability to collaborate effectively with multiple HR functions to ensure a high standard of service delivery. The role will partner with HRIS, IT, and Helix product team members to automate tasks, improve processes, and enhance employee experience.

Key Responsibilities:

1. Benefits Administration

o Oversee the administration of employee benefits including but not limited to insurance programs, leave management, provident fund/retirement benefits, maternity benefits, and other statutory or company-offered programs.

o Ensure compliance with local labor laws, benefits regulations, and company policies.

o Act as an escalation point for complex benefits queries.

2. Employee Data Management

o Ensure accurate and timely processing of all employee lifecycle data, job and personal data changes, terminations, and regular data audits.

o Maintain data integrity across HR systems and ensure confidentiality of sensitive information.

3. Employment Verifications

o Manage and oversee completion of active and ex-employee employment verification requests in a timely and accurate manner.

4. Letter Issuance

o Supervise the issuance of employment-related and travel-related letters for current and former employees, ensuring adherence to company policies and timelines.

5. HR Helpdesk Oversight

o Ensure timely and accurate responses to employee and ex-employee queries related to HR policies, benefits, and procedures via the HR helpdesk.

o Monitor helpdesk metrics and service levels, implementing improvements where necessary.

6. Offboarding Administration

o Oversee smooth and compliant offboarding processes, including system updates, final settlements coordination, and clearance procedures.

7. Policy & System Administration

o Ensure HR policies are regularly reviewed, updated, and published on the company intranet.

o Manage HR systems administration, ensuring user access, configuration, and updates are aligned with business needs.

8. Collaboration & Governance

o Work closely with other support groups, including Payroll, Finance, IT, Procurement, HR Business Partners and others to ensure seamless execution of cross-functional activities.

o Track deadlines and deliverables to ensure all assigned tasks and responsibilities are completed within agreed timelines.

Qualifications & Skills:

Bachelors or Masters degree in Human Resources, Business Administration, or related field.

8+ years of HR operations experience, with at least 3 years in a managerial or supervisory role.

Strong knowledge of benefits administration, HR systems, and statutory compliance.

Excellent organizational skills and attention to detail.

Strong interpersonal skills and ability to manage a high-volume, fast-paced environment.

Proficiency in HRIS systems, Service Desk tools, and MS Office tools. Oracle HCM experience is a plus.

Exposure to AI & Digital Enablement is preferred:

AI Literacy for HR Understanding how AI tools work in areas like chatbots and case management automation

Process Automation Skills Familiarity with RPA (Robotic Process Automation) and workflow automation

Data Interpretation Comfort with reading dashboards, interpreting trends, and identifying actionable insights from AI-generated data.

Key Competencies:

Operational Excellence

Process Improvement

Stakeholder Management

People Leadership

Problem Solving & Decision Making