Manager AskHR/HR Benefits, HR Operations Manager

Description and Requirements
"At BMC trust is not just a word - it's a way of life"
Description And Requirements
CareerArc Code

CA-BL

Hybrid
"At BMC trust is not just a word - it's a way of life"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

The AskHR Manager will lead and oversee the daily activities of the HR Operations team, ensuring efficient, accurate, and timely delivery of HR services across the employee lifecycle. This role requires strong operational expertise, attention to detail, and the ability to collaborate effectively with multiple HR functions to ensure a high standard of service delivery. The role will partner with HRIS, IT, and Helix product team members to automate tasks, improve processes, and enhance employee experience.

Key Responsibilities

• Benefits Administration
• Oversee the administration of employee benefits including but not limited to insurance programs, leave management, provident fund/retirement benefits, maternity benefits, and other statutory or company-offered programs.
• Ensure compliance with local labor laws, benefits regulations, and company policies.
• Act as an escalation point for complex benefits queries.
• Employee Data Management
• Ensure accurate and timely processing of all employee lifecycle data, job and personal data changes, terminations, and regular data audits.
• Maintain data integrity across HR systems and ensure confidentiality of sensitive information.
• Employment Verifications
• Manage and oversee completion of active and ex-employee employment verification requests in a timely and accurate manner.
• Letter Issuance
• Supervise the issuance of employment-related and travel-related letters for current and former employees, ensuring adherence to company policies and timelines.
• HR Helpdesk Oversight
• Ensure timely and accurate responses to employee and ex-employee queries related to HR policies, benefits, and procedures via the HR helpdesk.
• Monitor helpdesk metrics and service levels, implementing improvements where necessary.
• Offboarding Administration
• Oversee smooth and compliant offboarding processes, including system updates, final settlements coordination, and clearance procedures.
• Policy & System Administration
• Ensure HR policies are regularly reviewed, updated, and published on the company intranet.
• Manage HR systems administration, ensuring user access, configuration, and updates are aligned with business needs.
• Collaboration & Governance
• Work closely with other support groups, including Payroll, Finance, IT, Procurement, HR Business Partners and others to ensure seamless execution of cross-functional activities.
• Track deadlines and deliverables to ensure all assigned tasks and responsibilities are completed within agreed timelines.

Qualifications & Skills

• Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
• 8+ years of HR operations experience, with at least 3 years in a managerial or supervisory role.
• Strong knowledge of benefits administration, HR systems, and statutory compliance.
• Excellent organizational skills and attention to detail.
• Strong interpersonal skills and ability to manage a high-volume, fast-paced environment.
• Proficiency in HRIS systems, Service Desk tools, and MS Office tools. Oracle HCM experience is a plus.
• Should be willing to work in EMEA shift PM to 9.30PM.
• Exposure to AI & Digital Enablement is preferred:
• AI Literacy for HR – Understanding how AI tools work in areas like chatbots and case management automation
• Process Automation Skills – Familiarity with RPA (Robotic Process Automation) and workflow automation
• Data Interpretation – Comfort with reading dashboards, interpreting trends, and identifying actionable insights from AI-generated data.

Key Competencies

• Operational Excellence
• Process Improvement
• Stakeholder Management
• People Leadership
• Problem Solving & Decision Making

Our commitment to you
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 3,380,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

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Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to know more and how to apply.