Customer Success Manager

1 week ago

Koppal, Karnataka, India Lead School Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Department

Customer Success & Growth

Job posted on

Nov 01, 2025

Employee Type

Probationer

Experience range (Years)

3 years - 8 years

ROLES & RESPONSIBILITIES

Customer Success & Engagement

  • Build strong relationships with school leaders and teachers to ensure adoption and impact.
  • Drive high customer satisfaction (NPS) and ensure timely issue resolution.

Retention & Revenue Growth

  • Lead school retention and renewals while identifying upsell and cross-sell opportunities.
  • Ensure timely fee collections and support schools in boosting admissions.

Training & Implementation Support

  • Conduct training for teachers and staff to drive effective program use.
  • Track implementation quality and coordinate with Academic and Sales teams.

Reporting & Campaigns

  • Maintain accurate records of school interactions, performance, and collections.
  • Execute BTL campaigns and share periodic progress reports.

EXPERIENCE

  • 5+ years in customer-facing roles in Ed tech (field sales, account management, or key accounts).
  • Experience in collections, upselling, and school relationship management
  • Fluent in local language and open to travel to our partnered schools.
  • Graduate; MBA/BTech or math background preferred.

COMPETENCIES

  • Strong customer orientation and stakeholder management.
  • Effective communicator and trainer.
  • High ownership, structured, and solutions-driven.
  • Tech-savvy and comfortable working in fast-paced environments.

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