Sales Manager

4 days ago

Pune, Maharashtra, India Ewan Business Solutions Full time ₹ 72,000 - ₹ 96,000 per year

Key Responsibilities

Coordination with Marketing & Calling Teams

  • Liaise with the digital marketing team to receive and review new leads generated from various platforms.
  • Collaborate with the calling team, ensuring all leads are contacted promptly and efficiently.
  • Track the progress of each lead from initial contact through conversion, maintaining up-to-date records in the CRM (e.g., Privyr, Zoho).
  • Share relevant WhatsApp messages, brochures, and information with leads as needed.

Demo Management & Lead Nurturing

  • Arrange and schedule demo sessions for prospective students, coordinating with faculty and the calling team.
  • Share demo links, reminders, and follow-ups with leads via WhatsApp or other communication channels.
  • Ensure prospective students receive all necessary information before and after demo sessions.
  • Collect and relay feedback from demo sessions to relevant teams for continuous improvement.

Student Handholding & Support

  • Guide students through the entire enrollment process, including documentation, payment, and onboarding.
  • Serve as the main point of contact for students from admission through course completion, addressing queries and concerns promptly.
  • Add enrolled students to relevant WhatsApp groups and ensure they receive timely updates and support.
  • Monitor student engagement and progress, proactively addressing any issues or drop-off risks.
  • Coordinate with teachers and support staff to ensure a smooth learning experience for each student.

Reporting & Communication

  • Maintain accurate and up-to-date records of all interactions, conversions, and student journeys in the CRM.
  • Provide regular updates and reports to management on lead status, demo attendance, conversion rates, and student satisfaction.
  • Suggest improvements to communication and handholding processes based on feedback and observed challenges.

Key Skills & Qualifications

  • Bachelor's degree preferred; experience in EdTech, sales coordination, or student support is a plus.
  • Excellent interpersonal and communication skills (written and verbal).
  • Strong organizational skills and attention to detail.
  • Proficiency in WhatsApp, CRM tools (Zoho, Privyr), and MS Office.
  • Ability to multitask and coordinate across multiple teams.
  • Customer-focused mindset with a proactive approach to problem-solving.
  • Experience in demo management or educational sales support is highly desirable.

KPIs & Success Metrics

  • Demo attendance and conversion rates
  • Lead follow-up and nurturing efficiency
  • Student satisfaction and retention through course completion
  • Timeliness and accuracy of communications and reporting
  • Ease transition from completed level to the next level and ensure admissions.

Job Types: Full-time, Fresher

Pay: ₹6, ₹8,000.00 per month

Benefits:

  • Paid sick time
  • Work from home

Language:

  • English (Preferred)

Work Location: In person

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