Technical Support Executive

13 hours ago


Delhi, Delhi, India Intineri Infosol Full time ₹ 3,00,000 - ₹ 9,00,000 per year

Job Description: Technical Support Executive

Location: New Delhi

Job Duties:

1. Handling Calls:
• Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.

2. Communication:
• Communicating with customers through various channels, including email, Calls and WhatsApp.

3. Customer Service:
• Identifying customer needs, addressing complaints, and offering suitable solutions.

4. Escalating Issues:
• Escalating unresolved issues to appropriate management or departments for further action.

5. Follow-up:
• Conducting follow-up with customers to ensure issues are resolved to their satisfaction.

6. Customer Records:
• Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.

7. Reporting:
• Completing call logs and generating relevant reports for management



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