Technical Support Executive
13 hours ago
Job Description: Technical Support Executive
Location: New Delhi
Job Duties:
1. Handling Calls:
• Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication:
• Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service:
• Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues:
• Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up:
• Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records:
• Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting:
• Completing call logs and generating relevant reports for management
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