Technical Support Executive

2 days ago

Delhi, Delhi, India Intineri Infosol Full time

IMZ Company is looking for a Technical Support/IT Support Executive, here's a general outline for the job description and requirements. If you're crafting a post or applying for the role, here's some useful content:

Job Title:

Technical Support/IT Support Executive

Location:-New Delhi(vasant kunj)

Job Description:

We are seeking a dedicated and skilled Technical Support/IT Support Executive to provide comprehensive IT solutions, troubleshoot technical issues, and support our organization's IT infrastructure. The ideal candidate should possess excellent problem-solving skills, effective communication abilities, and a customer-focused approach.

Key Responsibilities:
  • Provide technical support to end-users via phone, email, or in-person.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Install, configure, and maintain computer systems, peripherals, and software applications.
  • Monitor and manage IT systems to ensure optimal performance and security.
  • Support server management, backup solutions, and network connectivity.
  • Document issues and resolutions in ticketing systems.
  • Train end-users on basic IT practices and software usage.
  • Collaborate with the IT team for system upgrades, patches, and implementations.
  • Ensure compliance with IT policies and procedures.
Qualifications:
  • Bachelor's degree in IT, Computer Science, or a related field (preferred).
  • 3 Month-1 Year of experience in technical/IT support or a similar role.
  • Proficiency in operating systems (Windows, MacOS, or Linux).
  • Knowledge of networking concepts, including LAN/WAN, DNS, DHCP, and VPN.
  • Familiarity with troubleshooting hardware like laptops, printers, and servers.
  • Experience with IT ticketing systems and remote support tools.
  • Strong communication and interpersonal skills.
  • Problem-solving mindset with the ability to work under pressure.

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