Technical Support Executive
8 hours ago
IMZ Company is looking for a Technical Support/IT Support Executive, here's a general outline for the job description and requirements. If you're crafting a post or applying for the role, here's some useful content:
Job Title:Technical Support/IT Support Executive
Location:-New Delhi(vasant kunj)
Job Description:We are seeking a dedicated and skilled Technical Support/IT Support Executive to provide comprehensive IT solutions, troubleshoot technical issues, and support our organization's IT infrastructure. The ideal candidate should possess excellent problem-solving skills, effective communication abilities, and a customer-focused approach.
Key Responsibilities:- Provide technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Monitor and manage IT systems to ensure optimal performance and security.
- Support server management, backup solutions, and network connectivity.
- Document issues and resolutions in ticketing systems.
- Train end-users on basic IT practices and software usage.
- Collaborate with the IT team for system upgrades, patches, and implementations.
- Ensure compliance with IT policies and procedures.
- Bachelor's degree in IT, Computer Science, or a related field (preferred).
- 3 Month-1 Year of experience in technical/IT support or a similar role.
- Proficiency in operating systems (Windows, MacOS, or Linux).
- Knowledge of networking concepts, including LAN/WAN, DNS, DHCP, and VPN.
- Familiarity with troubleshooting hardware like laptops, printers, and servers.
- Experience with IT ticketing systems and remote support tools.
- Strong communication and interpersonal skills.
- Problem-solving mindset with the ability to work under pressure.
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