Technical Support Executive

4 days ago

Delhi, Delhi, India Zenith Leisure Holidays Limited Full time

About the Role

We are looking for a proactive and customer-focused Technical Support Executive to support our Travel Application, which operates in B2C, B2B, and B2E modes. The ideal candidate will handle user queries (calls & emails), troubleshoot functional/technical issues, coordinate with vendors and development teams, and ensure timely resolution.

Key Responsibilities

· Handle customer support queries via phone, email, or ticketing system for Flight, Hotel, and Holiday modules.

· Provide first-level troubleshooting and resolve user issues independently whenever possible.

· Escalate complex issues to vendors, product teams, or developers with detailed documentation.

· Coordinate with external travel suppliers, GDS partners, and service vendors for issue resolution.

· Track open issues and ensure timely closure with proper communication to the user.

· Maintain logs of issues, resolutions, and follow-up actions for reporting.

· Assist in testing and validating issues reported in production.

· Provide basic product training or guidance to users if required.

· Ensure high-quality customer service and maintain SLA compliance.|

Required Skills & Qualifications

· 1–2 years of experience in the travel industry (Flight / Hotel / Holidays mandatory).

· Strong understanding of booking flows, PNR operations, cancellations, refunds, and supplier APIs.

· Good knowledge of B2C, B2B, and B2E travel portal workflows.

· Basic technical skills: trouble logging, browser debugging, error tracking, API/response understanding (preferred).

· Excellent communication skills (English & Hindi).

· Ability to manage pressure, multitask, and handle customers professionally.

· Strong coordination skills with cross-functional teams (vendors, developers, product teams).

· Problem-solving mindset with ownership of tasks.

Good to Have

· Experience with Amadeus, Sabre, Galileo, or API-based booking engines.

· Understanding of CRM or ticketing tools (Freshdesk, Zoho Desk, Jira, etc.).

· Basic SQL knowledge or ability to read logs

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Work Location: In person

  • Technical Support Executive

    2 days ago

    Delhi, Delhi, India Entab Infotech Full time

    Entab Infotech Pvt. Ltd.Technical Support ExecutiveOverview:A Technical Support Executive provides technical assistance to end-users, troubleshooting hardware, software, and network issues, resolving problems, and ensuring a positive customer experience, any graduate (BCA, MCA, B.Tech.) with good communication skills and willing to learn and grow is...

  • Technical Support Executive

    1 week ago

    Delhi, Delhi, India Nethues Technologies Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Role- Technical Support ExecutiveMinimum Experience- 1 YearLocation- Rohini, DelhiObjective:Capable of providing technical support to overseas clients via live chat and inbound calls for Web Hosting.Key Requirements:The successful applicant will need to have.Should have experience in Technical Customer Support dealing with International Customers over Phone,...

  • Technical Support Executive

    4 days ago

    Delhi, Delhi, India Samridha empire pvt. Ltd. Full time

    *Job Title:* Technical Support Engineer/Representative *Key Responsibilities:* - Provide technical support via phone, email, and chat - Troubleshoot and resolve technical issues - Collaborate with development teams to resolve product defects - Analyze customer feedback and suggest improvements *Requirements:* - Bachelor's degree in CS/Engineering - Excellent...

  • Junior Technical Support

    4 hours ago

    Delhi, Delhi, India Grabitts Softech Services Pvt. Full time

    Job DescriptionWe are looking for aJunior Technical Support & Business Coordinatorwho can bridge communication between clients and the technical team, understand business requirements, and assist in delivering effective solutions.The ideal candidate should possess strong logical thinking, good communication skills, and a willingness to learn and adapt to...

  • Technical Support Consultant

    2 weeks ago

    Delhi, Delhi, India Techvedic Technologies Full time ₹ 2,50,000 - ₹ 3,50,000 per year

    Job DescriptionAn ideal candidate for the International   voice based inbound sales process. Must have excellent communication skillset   for inbound sales.Job FunctionTechnical Sales Executive (Tier -2 )EducationUG - Any Graduate - Any Specialization PG - Any PG Course - Any SpecializationCompany DetailsCompany NameTechvedic Technologies Pvt Ltd...

  • Technical Support Specialist

    2 weeks ago

    Delhi, Delhi, India Zenith Leisure Holidays Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for a proactive and customer-focused Technical Support Executive to support our Travel Application, which operates in B2C, B2B, and B2E modes. The ideal candidate will handle user queries (calls & emails), troubleshoot functional/technical issues, coordinate with vendors and development teams, and ensure timely resolution.Key...

  • Technical Support Engineer

    2 weeks ago

    Delhi, Delhi, India SkillsCapital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are hiringmultiple Technical Support Engineersto support global customers, internal teams, and enterprise applications for international clients. These fully remote, long-term freelance roles are ideal for candidates with strong troubleshooting skills, excellent communication, and hands-on IT or product support experience.Open Roles (Multiple Positions)We...

  • Technical Support Specialist

    1 week ago

    Delhi, Delhi, India StratifyIQ Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Summary:Join our team as a Technical Support Specialist, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM/ticketing systems. This role...

  • Technical Support Specialist

    6 days ago

    Delhi, Delhi, India Venture Smarter Full time US$ 12,000 - US$ 24,000 per year

    The Role: Company: Venture SmarterLocation: RemoteSalary: $1,000 - 2,000 per month (based on experience)Job DescriptionVenture Smarter is seeking a Technical Support Specialist to join our growing team. In this role, you'll be responsible for providing exceptional technical support to both our clients and internal teams. As a remote position, you'll have the...

  • Technical Support Engineer

    6 days ago

    Delhi, Delhi, India Radware Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Technical Support Engineer - Tier CH)Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical...