Customer Contact Representative

5 days ago

Mumbai, Maharashtra, India Lumina Datamatics Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Company Description

Lumina Datamatics is a global leader providing Content Services, Retail Support Services, and Technology Solutions to the Publishing and Retail industries. Trusted by 8 of the 10 largest publishers and 3 of the 5 largest retailers, the company enables clients to enhance competitiveness and boost operational efficiency. For publishers, Lumina offers end-to-end publishing solutions, including content creation and delivery, while helping them adapt to the digital era. For retailers, Lumina delivers advanced content solutions and data-driven insights to drive sales and improve business outcomes. With expertise in smart technologies and customized solutions, Lumina Datamatics supports clients' growth and innovation worldwide.

Role Description

Position Overview:

As a Partner Onboarding Specialist, the candidate will play a crucial role in the successful onboarding of new partners/sellers into the client's ecosystem. The candidate will work closely with partners/sellers to understand their needs, provide guidance, and ensure they have the tools and knowledge necessary to thrive on our platform. This role requires excellent communication s
kill
s, a customer-centric approach, and a deep understanding of systems and processes.

Key Responsibilities:

  • Partner Onboarding:
    Lead the end-to-end onboarding process for new partners/sellers, ensuring a smooth and efficient transition onto the Client platform.
  • Training and Support:
    Provide comprehensive training and ongoing support to partners/sellers, helping them navigate the client's systems, policies, and best practices.
  • Process Improvement:
    Identify opportunities for process improvements and contribute to the development of onboarding materials and resources.
  • Relationship Management:
    Build and maintain strong relationships with partners, acting as their pri
    mary
    point of contact during the in
    cuba
    tion period.
  • Issue Resolution:
    Troubleshoot and resolve any issues partners/sellers may encounter during the onboarding process, escalating to the appropriate teams as needed.
  • Collaboration:
    Work closely with cross-functional teams, including operations, IT, and marketing, to ensure a cohesive onboarding experience for partners.
  • Performance Tracking:
    Monitor and report on the progress of partner onboarding, using data to drive continuous improvement.

Required Skills & Qualifications:

  • Education:
    Bachelor's degree in Business, Communications, or a related field.
  • Experience:
    2+ years of experience in seller support, partner onboarding, customer service, or a related role.
    Experience in the BPO (voice-based) industry and the e-commerce industry is required. These may be independent and do not need to overlap.
  • S
    kill
    s:
  • Excellent verbal and written communication s
    kill
    s.
  • Strong problem-solving and analytical abilities.
  • Proficiency in Microsoft Office Suite (Excel, Word).
  • Ability to work independently and as part of a team.
  • Strong organizational s
    kill
    s and attention to detail.
  • Attributes:
  • Customer-focused with a positive attitude.
  • Ability to manage multiple tasks and priorities effectively.
  • Adaptable and open to feedback.

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