
Cluster Manager
2 days ago
Cluster Manager - Business Loans - Indirect
Job Purpose
This position is open with Bajaj Finance Ltd. An effective communicator with exceptional relationship management skills and the ability to relate to people at all levels of business and management. This role requires working collaboratively in a multi-disciplinary team environment.
Duties and Responsibilities- All system enhancement, design, development, testing, and roll-out with the help of various stakeholders (COE, IT, Ops, etc.).
- Delivery of volume from service channels such as cashier and call center service.
- Delivery of volume from newly identified channels like digital and CIBIL watch.
- Daily system/process support to sales team.
- Daily business MIS preparation and roll-out.
- Monthly incentive calculation and roll-out.
- Contest calculation and roll-out.
- Liaise with HR team for various activities like R&R, Auto Promotion, IJP roll-out, annual and mid-year PMs closure, etc.
- Track and manage On-roll & Off-roll headcount and productivity.
- Liaise with Risk team for offer generation, policy changes, etc.
- Conduct classroom training and training over call for any new enhancements or changes in product/processes.
- Allocate monthly offer base to sales/call center team.
- Conduct various business meetings such as ZSM/RSM meetings and contest-based trips.
- Manage portfolio metricsensure collection of early delinquent cases and track EWS location management.
- Manage various vendorsensure timely onboarding, calculation of payout, etc.
- Provide monthly inputs for SMT reporting and deck preparation.
- Provide annual inputs for LRS & AOP deck preparation.
Major Challenges- Major system issues and TAT for resolution.
- Frequent system changes.
- Roll-out of new system enhancements/customer communication across various channels.
Decisions- NA
Interactions Internal Clients:- Connect with various internal departmentsCOE, Sales, Marketing, Credit, Operations, RCU, Collections, and Compliance.
- Connect with HR department for various activities.
External Clients:- Mapping of market competition and practices.
- Meeting with external vendors along with IT.
Dimensions Financial Dimensions:- Business achievement of Fee/Insurance/Rate as per the target.
Other Dimensions:- Total Team Size0 to 2
- Number of Direct Reports0 to 1
- Number of Indirect ReportsNA
- Number of Outsourced Employees0 to 2
- Number of Locations1
- Number of Products1
Required Qualifications and Experience- Establishes and maintains professional networks with subject matter experts.
- Track and maintain business profitability by ensuring all metrics are in control to achieve business targets.
- High ambitionsInspires the team to aim for higher targets and supports in achieving them.
- Owns itAcknowledges uncertainty and makes changes in own decisions/actions for better outcomes.
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