IT Business Operations Lead

• IT Resource Planning & Optimization
• Collaborate with IT leadership to forecast and allocate elastic resources across projects and operational functions by maintaining transparency into resource availability, skills, and project timeline to ensure optimal utilization.
• Coordinate between internal teams and external vendors to ensure timely delivery of IT services and project outcomes
• Track and manage third-party resource contracts, performance, and compliance with service expectations.
• Translate high-level strategies into resource management plans and execution roadmaps.
• Develop and report on critical metrics related to resource efficiency, project staffing, and delivery timelines.
• Operational Excellence for IT Solution Centre:
• Collaborate with the Site leadership and other customers to develop, plan, and implement pivotal initiatives for the IT Solutions Center, ensuring alignment with the organization's long-term goals.
• Ensure that the operational activities within the Solutions Center are synchronized with Enterprise IT and business priorities by translating high-level strategic objectives into actionable plans.
• Develop key performance indicators to monitor the effectiveness of pivotal initiatives and ensure continuous improvement in alignment with business priorities.
• Process Optimization and Data Analysis:
• Conduct in-depth analyses of current business processes to identify inefficiencies and develop strategies for improvement, ensuring that operations are streamlined to align with the organization's overall IT strategy.
• Leverage data collection and analysis to provide actionable insights and recommendations, ensuring that pivotal initiatives are grounded in data-driven decision-making and contribute to continuous operational improvement.
• Build and edit presentations which may require market research & Internal data for reviews and actionable insights

You follow through on commitments and keep confidences. You provide timely and useful information to individuals across the organization. You break down objectives into appropriate initiatives and actions. You relate comfortably with people across levels, functions, cultures, and geography. 
 

• Bachelors degree or equivalent experience in Business Administration, IT or related fields
• Masters or equivalent experience in Business Administration or certification in Operational Management is preferred.
• 5 to 7 years in IT with a minimum of 2+ years in leadership roles in Software consulting, Inhouse IT Delivery teams. 
• Demonstrated ability in planning, business analysis, or project management role within an IT Service or Internal shared services Organization.
• Experience of large-scale Enterprise environment or managed IT services
• Proven experience in developing and driving pivotal initiatives 
• Excellent project management skills, including the ability to manage multiple initiatives and resources simultaneously.
• Familiarity with resource planning, capacity management, and process optimization in an IT or shared service setting.
• Expert Knowledge about Information Technology & emerging trends 
• Excellent organizational, planning and prioritization skills & capable of working effectively with cross-functional teams and customers.
• Capacity to lead, manage, and influence teams without direct authority
• Communication skills in English (written and verbal)

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives— because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.