IT Business Operations Lead

Job Summary
JOB DESCRIPTION
If you are an IT / Management professional looking for an opportunity to learn and implement strategic Services & Projects, Emerson IT has an exciting opportunity for you

The IT Business Operations Lead is responsible for supporting the business and IT operations for the Enterprise IT Solution Center in Pune, India. This role focuses on planning, coordinating, and driving pivotal initiatives within the Solutions Center, ensuring that all resources, systems, and processes are optimized to meet the evolving needs of the business. They work closely with the IT Solution Center Leaders to translate organizational objectives into actionable plans, ensuring the center's contributions are aligned with business priorities.

The work is multifaceted and is both strategic and operational in nature. As such, it requires a strong planning, resourcefulness, outstanding organizational and communication skills

In This Role, Your Responsibilities Will Be:
IT Resource Planning & Optimization

• Collaborate with IT leadership to forecast and allocate elastic resources across projects and operational functions by maintaining transparency into resource availability, skills, and project timeline to ensure optimal utilization.
• Coordinate between internal teams and external vendors to ensure timely delivery of IT services and project outcomes
• Track and manage third-party resource contracts, performance, and compliance with service expectations.
• Translate high-level strategies into resource management plans and execution roadmaps.
• Develop and report on critical metrics related to resource efficiency, project staffing, and delivery timelines.

Operational Excellence for IT Solution Centre:

• Collaborate with the Site leadership and other customers to develop, plan, and implement pivotal initiatives for the IT Solutions Center, ensuring alignment with the organization's long-term goals.
• Ensure that the operational activities within the Solutions Center are synchronized with Enterprise IT and business priorities by translating high-level strategic objectives into actionable plans.
• Develop key performance indicators to monitor the effectiveness of pivotal initiatives and ensure continuous improvement in alignment with business priorities.

Process Optimization and Data Analysis:

• Conduct in-depth analyses of current business processes to identify inefficiencies and develop strategies for improvement, ensuring that operations are streamlined to align with the organization's overall IT strategy.
• Leverage data collection and analysis to provide actionable insights and recommendations, ensuring that pivotal initiatives are grounded in data-driven decision-making and contribute to continuous operational improvement.
• Build and edit presentations which may require market research & Internal data for reviews and actionable insights

Who You Are:
You follow through on commitments and keep confidences. You provide timely and useful information to individuals across the organization. You break down objectives into appropriate initiatives and actions. You relate comfortably with people across levels, functions, cultures, and geography.

For This Role, You Will Need:

• Bachelors degree or equivalent experience in Business Administration, IT or related fields
• Masters or equivalent experience in Business Administration or certification in Operational Management is preferred.
• 5 to 7 years in IT with a minimum of 2+ years in leadership roles in Software consulting, Inhouse IT Delivery teams.
• Demonstrated ability in planning, business analysis, or project management role within an IT Service or Internal shared services Organization.
• Experience of large-scale Enterprise environment or managed IT services
• Proven experience in developing and driving pivotal initiatives
• Excellent project management skills, including the ability to manage multiple initiatives and resources simultaneously.
• Familiarity with resource planning, capacity management, and process optimization in an IT or shared service setting.
• Expert Knowledge about Information Technology & emerging trends
• Excellent organizational, planning and prioritization skills & capable of working effectively with cross-functional teams and customers.
• Capacity to lead, manage, and influence teams without direct authority
• Communication skills in English (written and verbal)

Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives— because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
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About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go

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