E-Commerce Logistics

Location:
Remote (India-Based)

Type:
Full-time

Work Schedule:
Flexible, results-driven

Perks:

Competitive Salary

Opportunity to grow with a fast-scaling D2C brand

40% discount on internal products

Work with a dynamic and passionate team

DO NOT APPLY IF:

• You need constant hand-holding or aren't comfortable taking complete ownership of your work.
• You are not familiar with D2C logistics tools like NimbusPost, Shiprocket, Clickpost, Easyecom or Shopify order processing.
• You prefer slow, traditional workflows over fast-paced, agile execution.
• You get overwhelmed by numbers, dashboards, or operational problem-solving.
• You see this as "just another job" instead of taking pride in building something meaningful.

About K9 Vitality:

K9 Vitality is India's leading
D2C dog supplement brand
, dedicated to improving the lives of dogs and their pet parents.
Logistics and operations are the backbone of our business
, ensuring that every order is efficiently processed, shipped, and tracked while keeping our inventory optimized.

We are looking for a
detail-oriented, proactive, and highly organized E-Commerce Logistics & Operations Lead
who can
take complete ownership of our logistics, warehousing, and inventory management systems
while optimizing our processes for maximum efficiency.

Key Responsibilities:

1. Logistics & Shipping Management

• Manage and operate shipping and warehousing panels
  with efficiency.
• Experience using
  NimbusPost, Shiprocket, Clickpost, Easyecom
  , or similar logistics tools.
• Minimize RTO (Return to Origin), reduce weight discrepancies
  , and ensure cost-effective shipping solutions.
• Handle
  shipping escalations, coordinate with courier partners
  , and ensure smooth order fulfillment.
• Oversee the ticketing system for logistics-related queries and issues
  , ensuring timely resolutions.

2. Inventory Management & Tracking

• Develop
  systems and processes
  to accurately track inventory levels and trends.
• Implement
  best practices for stock forecasting, inventory planning, and reorder optimization
  to prevent shortages or overstocking.
• Ensure
  accurate stock reconciliation
  between the warehouse, Shopify, and internal reports.
• Set up
  real-time tracking and reporting mechanisms
  to monitor inventory performance.

3. E-Commerce Operations & Order Fulfillment

• Oversee
  end-to-end Shopify operations
  , including
  order processing, cancellations, payment link generation, and tracking.
• Ensure smooth coordination between logistics, customer support, and warehouse teams
  to resolve any order fulfillment issues.
• Optimize operational SOPs to
  streamline workflows and eliminate bottlenecks
  .
• Track
  order fulfillment KPIs
  to identify areas for improvement and efficiency.

4. Workflow & Process Optimization

• Work extensively with
  Excel, Asana, Slack, Shopify, and shipping panels
  to optimize daily operations.
• Continuously refine and improve the
  order fulfillment process for speed and efficiency
  .
• Implement
  automated reporting dashboards
  for tracking logistics performance and cost efficiency.
• Develop
  SOPs (Standard Operating Procedures) for logistics, warehousing, and inventory management
  to ensure seamless operations.

What We're Looking For:

• 3+ years of experience in logistics, warehousing, and e-commerce operations.
• Must have worked with a D2C e-commerce brand
  (non-negotiable).
• Expertise in logistics tools such as
  NimbusPost, Shiprocket, ShipMozo, EasyEcom, Clickpost etc.
• Strong knowledge of RTO management, order fulfillment, weight discrepancies, and cost optimization.
• Hands-on experience with Shopify order processing, refunds, and tracking.
• Experience with inventory forecasting and stock management best practices.
• Proficiency in Excel, Asana, Slack, and other workflow tools.
• Excellent problem-solving skills and a data-driven approach to decision-making
  .
• Someone who is
  highly proactive, takes ownership, and thrives in a fast-paced D2C startup environment
  .

What We Offer:

Flexible work schedule
– We don't track hours; we track impact.

Full ownership & autonomy
– You'll be the key decision-maker for logistics & operations.

Rapid career growth opportunities
– Be part of a fast-scaling D2C brand.

40% discount on our products
– Because we know you love pets as much as we do

Work in a high-performance, growth-focused environment
where your contributions truly matter.

Application Process:

Submit your application
along with details of your logistics & operations experience.

Interview (Round 1)
– Understanding your expertise, problem-solving skills, and cultural fit and a short assignment.

Final discussion (Round 2) – Deep dive into expectations, workflow, and final decision.

If you're an expert in e-commerce logistics, inventory management, and operational efficiency, and are ready to take charge, this role is for you

• Apply now and be part of K9 Vitality's fast-growing journey