Customer Service and Pricing

1 week ago

Vashi Navi Mumbai Maharashtra, India Austral International Co. Full time ₹ 4,50,000 - ₹ 5,50,000 per year

Job Description

Designation: Deputy Manager – CS/Pricing

Function: Customer Service / Pricing

Line of Business (LOBs): SFE / SFI / AFE / AFI

Product: Ocean & Air (Export and Import)

Reporting to: Senior Manager

Location: Vashi, Navi Mumbai

Key Responsibilities

Pricing / Procurement

  • Build and maintain strong relationships with carriers, vendors, consolidators, NVOCCs, and other key partners.
  • Coordinate shipments efficiently across vendors including main line operators, NVOCCs, IATA agents, transporters, CFS operators, customers, and overseas agents.
  • Conduct freight negotiations for standard, project, and special containers as well as with IATA agents.
  • Monitor and update the RFQ (Request for Quotation) tracking sheet on a weekly basis.
  • Ensure timely submission of rates/quotations to customers, enabling faster feedback and early negotiations with shipping lines and vendors.
  • Assist clients in selecting suitable equipment and calculating container requirements based on packing lists, while providing relevant rate details.
  • Proactively explore opportunities to maximize profitability across transactions.
  • Compare rates across shipping lines and transporters, negotiating the best possible pricing to secure higher margins.
  • Revisit accepted rates to negotiate further cost reductions and improve profitability.
  • Work towards reducing overhead costs such as ocean freight and land-side expenses.
  • Improve conversion ratio by securing competitive rates aligned with customer indications.

Customer Service

  • Provide daily shipment status updates (DSR) to customers.
  • Ensure timely and accurate updates to customers and overseas partners, guiding the team to maintain high customer satisfaction.
  • Manage key corporate accounts, local sales shipments, and agent-nominated shipments.
  • Build and foster strong client and vendor relationships to ensure smooth operations.
  • Ensure timely invoicing to customers and overseas partners within agreed credit terms.
  • Maintain proactive engagement with clients and prospects.
  • Provide timely updates to internal offices, overseas partners, and branches.
  • Offer guidance and support to colleagues and subordinates, ensuring efficient execution of tasks and cost optimization.
  • Apply proactive and forecasting techniques to keep customers informed.
  • Resolve open issues effectively and escalate proactively when needed.
  • Communicate effectively across organizational levels.

IT Systems (CargoWise)

  • Ensure accurate job updates in CargoWise.
  • Maintain and update cost sheets for all jobs.
  • Share "Operations Remarks" with accounts team for smooth job closures.
  • Generate and present MIS reports to management as required.

Job Types: Full-time, Permanent

Pay: ₹450, ₹550,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

  • Customer Service Representative

    5 days ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Pricing and Customer Service Executive

    1 day ago

    Navi Mumbai, Maharashtra, India Aastral Global Full time

    **Job Profile: Pricing cum Customer Service Executive** Position Overview: We are looking for a detail-oriented and proactive Pricing cum Customer Service Executive with strong knowledge of Incoterms and advanced graphical/analytical skills. The role involves preparing competitive freight quotations, supporting customers throughout the shipment cycle, and...

  • Pricing and Customer Service Executive

    1 week ago

    Navi Mumbai, Maharashtra, India Aastral Global Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Job Profile: Pricing cum Customer Service ExecutivePosition Overview:We are looking for a detail-oriented and proactive Pricing cum Customer Service Executive with strong knowledge of Incoterms and advanced graphical/analytical skills. The role involves preparing competitive freight quotations, supporting customers throughout the shipment cycle, and...

  • Customer Service Representative

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...

  • Pricing & Rfq Desk

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India BLR Logistiks Full time

    Key responsibilities: - Responsible for negotiating with MLO’s/NVOCC’s to ensure that we have in market rates. - Responsible for maintaining and updating tariffs for major trade lanes. - Liaise with Shipping Lines, Overseas Counterparts & Other Brokers to ensure competitive pricing is sourced and fed in the system. - Maintain and develop excellent...

  • Customer Service Executive

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Trupoint IT and Consultancy Full time

    **Medicare Advantage is a US based Health Insurance company providing medicare benefits** - We need agents for Outbound Medicare Sales Process - Pure Night Shift - Shift timing - 7:00pm to 4:00am. - Qualifications : SSC/HSC/Graduate or higher is required - Saturday and Sunday fixed off - Excellent and fluent English is mandatory - Salary range is between...

  • Customer Service Executive

    4 days ago

    Airoli, Navi Mumbai, Maharashtra, India Abhinav Institute of Technology and Management Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Title: Customer Service ExecutiveLocation: Airoli/ RabaleIndustry: BPO / Customer SupportExperience Required: 0–1 year (Freshers can also apply)Key Responsibilities:Make outbound calls to prospective customers and generate sales leads.Explain products/services, features, and benefits clearly to customers.Convince customers and close sales to meet...

  • Pricing & Commercial

    2 weeks ago

    Navi Mumbai, Maharashtra, India Capgemini Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description:Responsible for Pricing of RFPs, RFI's, RFQ's & Proactive Bids Formulation of complete commercial framework, providing business case insights, customization of pricing model from customer perspective viz Resource based, Outcome based, Output based, Gain share etc Need to coordinate with various teams for getting final and optimize inputs....

  • Deal Pricing

    4 days ago

    Navi Mumbai, Maharashtra, India eClerx Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and...

  • Pricing executive

    2 weeks ago

    Mumbai, Maharashtra, India Allied Shipping and Logistics Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionAllied Shipping & Logistics Pvt. Ltd. is engaged in all aspects of shipping and international transportation to ensure that the supply chain operates as efficiently as possible while generating the highest level of customer satisfaction. As an NVOCC, the company maintains close relationships with major carriers and offers competitive rates...