Customer Service and Pricing

6 days ago

Vashi Navi Mumbai Maharashtra, India Austral International Co. Full time ₹ 4,50,000 - ₹ 5,50,000 per year

Job Description

Designation: Deputy Manager – CS/Pricing

Function: Customer Service / Pricing

Line of Business (LOBs): SFE / SFI / AFE / AFI

Product: Ocean & Air (Export and Import)

Reporting to: Senior Manager

Location: Vashi, Navi Mumbai

Key Responsibilities

Pricing / Procurement

  • Build and maintain strong relationships with carriers, vendors, consolidators, NVOCCs, and other key partners.
  • Coordinate shipments efficiently across vendors including main line operators, NVOCCs, IATA agents, transporters, CFS operators, customers, and overseas agents.
  • Conduct freight negotiations for standard, project, and special containers as well as with IATA agents.
  • Monitor and update the RFQ (Request for Quotation) tracking sheet on a weekly basis.
  • Ensure timely submission of rates/quotations to customers, enabling faster feedback and early negotiations with shipping lines and vendors.
  • Assist clients in selecting suitable equipment and calculating container requirements based on packing lists, while providing relevant rate details.
  • Proactively explore opportunities to maximize profitability across transactions.
  • Compare rates across shipping lines and transporters, negotiating the best possible pricing to secure higher margins.
  • Revisit accepted rates to negotiate further cost reductions and improve profitability.
  • Work towards reducing overhead costs such as ocean freight and land-side expenses.
  • Improve conversion ratio by securing competitive rates aligned with customer indications.

Customer Service

  • Provide daily shipment status updates (DSR) to customers.
  • Ensure timely and accurate updates to customers and overseas partners, guiding the team to maintain high customer satisfaction.
  • Manage key corporate accounts, local sales shipments, and agent-nominated shipments.
  • Build and foster strong client and vendor relationships to ensure smooth operations.
  • Ensure timely invoicing to customers and overseas partners within agreed credit terms.
  • Maintain proactive engagement with clients and prospects.
  • Provide timely updates to internal offices, overseas partners, and branches.
  • Offer guidance and support to colleagues and subordinates, ensuring efficient execution of tasks and cost optimization.
  • Apply proactive and forecasting techniques to keep customers informed.
  • Resolve open issues effectively and escalate proactively when needed.
  • Communicate effectively across organizational levels.

IT Systems (CargoWise)

  • Ensure accurate job updates in CargoWise.
  • Maintain and update cost sheets for all jobs.
  • Share "Operations Remarks" with accounts team for smooth job closures.
  • Generate and present MIS reports to management as required.

Job Types: Full-time, Permanent

Pay: ₹450, ₹550,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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