Pricing and Customer Service Executive

2 hours ago

Navi Mumbai Maharashtra, India Aastral Global Full time

**Job Profile: Pricing cum Customer Service Executive**

Position Overview:
We are looking for a detail-oriented and proactive Pricing cum Customer Service Executive with strong knowledge of Incoterms and advanced graphical/analytical skills. The role involves preparing competitive freight quotations, supporting customers throughout the shipment cycle, and analyzing pricing trends using data visualization tools.

**Key Responsibilities**:
Obtain freight rates from shipping lines, airlines, transporters, and overseas agents.

Prepare accurate, competitive, and timely quotations as per customer requirements.

Maintain and update rate sheets, carrier contracts, and cost comparison charts.

Act as the key point of contact for customer queries on pricing, shipments, and documentation.

Coordinate with operations, documentation, and overseas agents to ensure smooth execution of shipments.

Provide pre
- and post-shipment support, including tracking and issue resolution.

Manage escalations and ensure high service standards.

Build strong relationships with clients, carriers, and overseas partners.

Ensure compliance with international trade rules, Incoterms, and company policies.

Support the sales team with pricing strategies and customer presentations.

In-depth knowledge of Incoterms 2020 and global trade practices.

Strong analytical and graphical skills (MS Excel, PowerPoint, dashboards).

Excellent communication and customer service skills.

Good negotiation skills with carriers and agents.

Ability to multitask and work under deadlines.

Graduate in Commerce, Logistics, Supply Chain, or related field.

2-5 years’ experience in pricing and customer service within freight forwarding.

Proficiency in MS Excel (advanced functions & visualization) and logistics software.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

  • Pricing and Customer Service Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Aastral Global Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Job Profile: Pricing cum Customer Service ExecutivePosition Overview:We are looking for a detail-oriented and proactive Pricing cum Customer Service Executive with strong knowledge of Incoterms and advanced graphical/analytical skills. The role involves preparing competitive freight quotations, supporting customers throughout the shipment cycle, and...

  • Customer Service and Pricing

    2 hours ago

    Vashi, Navi Mumbai, Maharashtra, India Austral International Co. Full time

    **Designation**: Deputy Manager - CS/Pricing **Function**: Customer Service / Pricing **Line of Business (LOBs)**: SFE / SFI / AFE / AFI **Product**: Ocean & Air (Export and Import) **Reporting to**: Senior Manager **Location**: Vashi, Navi Mumbai **Key Responsibilities** **Pricing / Procurement** - Build and maintain strong relationships with carriers,...

  • Customer Service Representative

    4 days ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Pricing Executive

    2 hours ago

    Navi Mumbai, Maharashtra, India Austral International Co. Full time

    Job Title:* Executive - NVOCC & Pricing *Location:* Navi Mumbai *Experience Required:* Minimum 1 Year ## *Job Responsibilities:* - Handle day-to-day NVOCC operations including booking, documentation, and coordination with shipping lines and agents. - Manage pricing activities such as rate negotiation with carriers, agents, and vendors. - Prepare and...

  • Export Pricing and Customer Service Executive

    52 minutes ago

    Mumbai, India GanMa Consultants Full time

    **Job Code** **J0076**: **Export Pricing and Customer service Executive**: **Location** - Mumbai **Number of Openings** - 2 **Experience** - 3 to 5 years **Age** - 30 **Qualification** - Graduates **Skills required** - Onhand experience in Pricing activities invlving expoert of consignments and documentation and followup with customers **Salary...

  • Global Pricing Innovations

    3 weeks ago

    Mumbai, India Global Pricing Innovation Full time

    About GPI:- GPI is a global leader in pricing and market access solutions for the pharmaceutical industry. Our data powers smarter decisions for pharma companies worldwide, helping them navigate complex pricing, reimbursement, regulatory, and HTA environments.- We are growing our Data team in Mumbai and are looking for a Data Project Manager to lead and...

  • Pricing & Customer Service Import/Export Executive

    4 days ago

    Navi Mumbai, Maharashtra, India Value Freight (mumbai) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Develop pricing strategies for imports/exports* Analyze market trends and customer needs* Negotiate prices with suppliers and customers* Prepare RFQs, quotations, and rate negotiations

  • Pricing Executive

    6 days ago

    Sakinaka, Mumbai, Maharashtra, India Go Gauge Logistics Full time

    **Position: Pricing Executive** **Salary Package (CTC/year): (INR 2.4L - 3.4L)** **Location: Sakinaka, Mumbai** **Prefered: MBA, BBA, BMS - Freshers / 0-2+ Years of Experience in Pricing (Freight Forwarding Field)** **Responsibilities**: - Analyze market trends, competitor pricing, and customer needs to inform pricing decisions. - Conduct cost analysis and...

  • Pricing Executive

    1 week ago

    Sakinaka, Mumbai, Maharashtra, India Go Gauge Logistics Full time

    **Position: Pricing Executive** **Salary Package (CTC/year): (INR 2.4L - 3.4L)** **Location: Sakinaka, Mumbai** **Prefered: MBA, BBA, BMS - Freshers / 0-2+ Years of Experience in Pricing (Freight Forwarding Field)** **Responsibilities**: - Analyze market trends, competitor pricing, and customer needs to inform pricing decisions. - Conduct cost analysis and...

  • Pricing Executive

    2 weeks ago

    Sakinaka, Mumbai, Maharashtra, India Go Gauge Logistics Full time

    **Position: Pricing Executive** **Salary Package (CTC/year): (INR 2.4L - 3.4L)** **Location: Sakinaka, Mumbai** **Prefered: MBA, BBA, BMS - Freshers / 0-2+ Years of Experience in Pricing (Freight Forwarding Field)** **Responsibilities**: - Analyze market trends, competitor pricing, and customer needs to inform pricing decisions. - Conduct cost analysis and...