Service Sales Account Manager

Position Title: Service Sales Account Manager PACS (Brownfield Projects)

Location: Bangalore

Reporting to: Service Sales Head

Company Overview

IDCUBE is a global pioneer in delivering cutting-edge physical security experience platforms that are both on-premise and cloud-based. Founded in 2005, we have grown into a trusted security technology partner with a strong presence across the USA, UAE, Malaysia, and India, and a footprint that spans more than 25 countries worldwide.

With over 4,500 successful deployments, IDCUBEs solutions have been implemented across a wide range of sectors, including government, education, healthcare, critical infrastructure, oil & gas, BFSI, and corporate enterprises. Our platforms are designed to empower distributors, system integrators, and end-users with advanced capabilities in identity and access management, visitor management, time & attendance, video surveillance integration, and compliance management.

The current physical security industry is marked by fragmentation, with no single vendor offering a truly unified, end-to-end software solution. IDCUBE addresses this gap by offering a modular, scalable, and interoperable suite of applications that simplify complex security architectures and reduce operational costs. Our software is built to integrate seamlessly with leading hardware providers, making IDCUBE the platform of choice for open, flexible, and future-ready physical security ecosystems.

Role Summary:

Drive service business and upgrades for physical access control systems in existing installations (brownfield). Combine technical know-how with sales skills to identify retrofit/upgrade opportunities, prepare and close proposals, and manage relationships with existing customers.

Key Responsibilities:

• Audit existing access control systems (readers, controllers, credentials, turnstiles/barriers) and identify upgrade/service opportunities.

• Prepare technical proposals, scope of work, and commercial offers for retrofits, spares, service contracts, and life-extension.

• Work with internal engineering, support service teams, and integrators to execute site visits, commissioning, upgrades, and maintenance.

• Maintain and grow installed-base accounts: service contracts, renewals, aftermarket, digital/mobile access upgrades.

• Travel to customer sites, understand existing infrastructure, and influence decision-makers (facility/security managers, integrators).

• Update CRM/service tools: pipeline, customer interactions, upgrade history, forecasts.

• Stay updated on PACS technologies: mobile credentials, cloud access, biometric integration, networking standards (e.g., OSDP).

• Individually conduct product demonstrations and proof of concept with the existing End Users and new prospects.

Qualifications & Skills:

• Bachelor's in Mechanical / Electrical / Electronics / Instrumentation / Mechatronics Engineering (or equivalent).

• ~5-10 years of experience in service or sales engineering of access control/security systems in brownfield or retrofit contexts.

• Strong understanding of access control hardware & software, networking (IP/low-voltage), retrofit/upgrade business.

• Proven track record in technical sales or service sales for existing installations (retrofit/upgrade).

• Excellent communication & interpersonal skills; ability to engage both technical and non-technical stakeholders.

• Comfortable with travel and field/industrial/commercial site environments.

• Self-motivated, target-oriented, able to manage multiple accounts and a pipeline.

• Familiarity with CRM tools, MS Office; bonus if knowledge of mobile/cloud access control, integrator business, and standards.