Service Desk Executive

2 weeks ago


Bangalore Rural Bengaluru, India Outworx Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Roles and Responsibilities

  • Provide technical support to end-users through phone, email, or chat for hardware and software issues.
  • Manage service desk tickets using ticketing tools to track and resolve customer requests efficiently.
  • Configure Outlook settings for users and troubleshoot common email issues.
  • Perform remote support sessions to diagnose and fix technical problems on desktop computers and laptops.
  • Collaborate with other teams to resolve complex issues that require escalation.

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