Service Desk Executive
4 days ago
Job Description We are seeking a highly proficient and customer-focused Service Desk Executive to join KVC Consultants Ltd. In this role, you will be the first point of contact for end-users seeking IT help, responsible for resolving infrastructure issues through calls, chat, and service requests. Your excellent communication skills in English will be crucial in logging, prioritizing, and resolving inquiries to ensure timely and effective support. Roles and Responsibilities: - Open, log, prioritize, assign, and close calls recorded in the IT Service Desk (IT SD system). - Obtain all relevant information from the Customer End User concerning the call made or issue reported. - Attempt to resolve defined inquiries during the initial contact to meet the agreed-upon Service Level for First Call Resolution. - Route inquiries to appropriate Resolver Groups when necessary. - Re-route misdirected calls to the correct department or team. - Escalate tickets that have not been resolved by the Service Desk, in accordance with established customer escalation procedures. - Provide status and updates on tickets to authorized users. - Reopen existing tickets or create new ones for follow-up if the user indicates that the inquiry was not resolved to their satisfaction. - Make recommendations for updates to the Knowledge Base (KB) database to improve future resolutions. - Ensure strict adherence to all established policies and procedures. - Facilitate the closure of open calls upon successful resolution. Skills Requirement: - Proficient in English (Read, Write, Speak) with excellent verbal and written communication skills. - Strong problem-solving and troubleshooting abilities for end-user infrastructure issues. - Ability to manage and prioritize multiple inquiries from various channels (calls, chat, service requests). - Experience with IT Service Desk logging and ticketing systems. - Customer-focused with a strong commitment to providing excellent support. - Ability to follow established policies, procedures, and escalation protocols. - Proactive in identifying opportunities for knowledge base improvements. QUALIFICATION: - Bachelor's degree or equivalent practical experience.
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Service Desk Executive
1 week ago
Pune, India Innovative Tech Hub Full timeJob Profile Name - Service Desk Executive - Experience Required - 2- 4 years - Skills Required - Citrix, service desk, office 365 - Work Location - Pune - Position Required - 5 - Detail Job Description - Job description - Specific tool usage of advanced features, ticket management, critical incident management, and usage of reports based on different views...
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Service Desk Quality Assurance Executive
1 week ago
Pune, India ESP Global Full time**GSD - Quality Analyst (Service Desk - Quality Assurance Executive) - Kharadi (Pune)** **About** We are ESP Global Services and we’ve been providing IT Services and infrastructure solutions from past 30 years and we are expanding our team in India to support many of our global clients. We are currently recruiting for a Service Desk - Quality Assurance...
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Service Desk
5 days ago
Pune, Maharashtra, India Ghrs Training Full time ₹ 4,20,000 - ₹ 5,50,000 per yearDesignation - Sr. Technical Process ExecutiveMin 1 Yr Exp in Service Desk (International Voice Process)CTC - Up to 5.5 LPA + Allowances and IncentivesWFO | US Shifts | 2 Way Cab | 5 WDAbsconded Cases Not ConsiderableNotice - 0 to 30 Days
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Service Desk
3 days ago
Bengaluru, India 2COMs Full timeROLE : SERVICE DESK (Voice Support) - LOCATION : Bangalore - JOB DESIGNATION : SERVICE DESK MANAGEMENT JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through...
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Front Desk Executive
1 week ago
Bengaluru, Karnataka, India Integgral Corporate Service Full time**Urgent requirement** **Front Desk Executive**: - Location - Bangalore - Minimum Experience - 2-3 yrs - Preference - Hospital or Hospitality Background - Qualification - Bachelors in Hotel Management, BSc Tourism and Hospitality, Diploma in Hotel or Hospitality Management, BA, BCom - Well-versed in speaking Kanada and Hindi - Good Communication Skills -...
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Service Desk
2 weeks ago
Bengaluru, India kiash solutions LLP Full time**Position Summary** The individual in this role will be a leader and critical thinker to join our Managed Services team. In this role, you will be reviewing, assigning, and responding to tickets created by customers in our existing JIRA system. You will also be responsible for managing the JIRA environment, recommending workflow enhancements, and executing...
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Bengaluru, Pune, India Kvc Consultants Ltd Full timeJob Description We are seeking a highly proficient and customer-focused International Service Desk Executive to join KVC Consultants Ltd. In this role, you will be the first point of contact for end-users seeking IT help from around the globe, responsible for resolving infrastructure issues through various mediums like calls, web, chat, and service requests....
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Service Desk Analyst
1 week ago
Pune, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience - 2 to 5 years Location - Pune IT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift...
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Service Desk Analyst
2 weeks ago
Pune, India Tata Consultancy Services Full timeRole - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations- Atleast 3 years of experience handling Service Desk services.- Fluency in English (Reading, Writing, Speaking)- Understand and responds in Business Communications- Good Managerial Skill- Understanding and knowledge on IT Infrastructure.- Work in any...
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Service Desk Analyst
2 weeks ago
Pune, India Tata Consultancy Services Full timeRole - Service Desk Analyst Years of Experience - 2 to 5 years Location - Pune - IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...
