Service Desk Executive

4 days ago

Pune, India Innovative Tech Hub Full time

Job Profile Name
- Service Desk Executive
- Experience Required
- 2- 4 years
- Skills Required
- Citrix, service desk, office 365
- Work Location
- Pune
- Position Required
- 5
- Detail Job Description
- Job description
- Specific tool usage of advanced features, ticket management, critical incident management, and usage of reports based on different views of the tool as asked by the customer.
- Excellent communication and presentation skills.
- Tool knowledge, Alert monitoring, Follow-up, and closure of the call and enable in the RCA analysis
- ITIL trained Experienced in the specific tool in his/her previous assignment.
- Basic problem isolation using knowledge base ( SRDB)End-user support for products like messaging and productivity apps/.
- The incumbent should be comfortable working in 24*7 operations and 6 days working.

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