Service Desk

3 days ago

Pune, India 2COMs Full time

ROLE : SERVICE DESK (Voice Support)
- LOCATION : Pune (Hinjewadi)

JOB DESIGNATION : SERVICE DESK MANAGEMENT

JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service through multiple channels including human, digital, self-service, and automated.

**Requirements**:

- Qualification : SD Roles: Graduate with 15 years of formal education in BCA/BTECH/MCA/BE/MSc/BSC- Computer Science
- Shift : 24*7
- Location : Pune(WFO)
- Experience : 0 to 6 years of Experience
- If experience than must have: Minimum 1 year of international voice calling experience.

**Benefits**:

- LOP: Pune
- Skill set : Technical Service Desk(Voice)-L1 and L2 Support.
- 0-1 yr experience : Technical Process Executive
- Package: Upto 2.15LPA
- 1-4 yrs of experience : Senior Technical Process Executive
- Package : Upto 3.50LPA
- 4-6 yrs of experience : Technical Process Specialist
- Package : Upto 6.00LPA

**Job Information**:
Salary

**0 - 200000**
***

Work Experience

**Experienced**
***

City

**Pune City**
***

State/Province

**Maharashtra**
***

Country

**India**
***

Industry

**IT Services**
***

Zip/Postal Code

**411001

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