▷ 15h Left: International Service Desk Executive

4 weeks ago

Bengaluru Pune, India Kvc Consultants Ltd Full time

Job Description We are seeking a highly proficient and customer-focused International Service Desk Executive to join KVC Consultants Ltd. In this role, you will be the first point of contact for end-users seeking IT help from around the globe, responsible for resolving infrastructure issues through various mediums like calls, web, chat, and service requests. Your excellent English communication skills will be crucial in logging, prioritizing, and resolving inquiries to ensure timely and effective support for our international clientele. Roles and Responsibilities: - Open, log, prioritize, assign, and close calls recorded in the IT Service Desk (IT SD) system. - Ask the Customer End User for all relevant information concerning the call made or issue reported. - Attempt to resolve the defined inquiries during the initial contact (while on the telephone, web, or chat) to meet the agreed-upon Service Level for First Call Resolution. - Route inquiries to appropriate Resolver Groups when necessary. - Re-route misdirected calls to the correct department or team. - Escalate tickets that have not been resolved by the Service Desk, in accordance with established Customer escalation procedures. - Provide status and updates on tickets to authorized users. - Reopen existing tickets or create new ones for follow-up if the user indicates that the inquiry was not resolved to their satisfaction. - Make recommendations for updates to the Knowledge Base (KB) database to improve future resolutions. - Ensure strict adherence to all established policies and procedures. - Facilitate the closure of open calls upon successful resolution. Skills Requirement: - Prior Service Desk (SD) experience is mandatory. - Excellent English speaking skills are mandatory. - Proficiency in written English for chat and email communication. - Strong problem-solving and troubleshooting abilities for end-user infrastructure issues. - Ability to manage and prioritize multiple inquiries from various channels (calls, web, chat, service requests). - Experience with IT Service Desk logging and ticketing systems. - Customer-focused with a strong commitment to providing excellent international support. - Ability to follow established policies, procedures, and escalation protocols. - Proactive in identifying opportunities for knowledge base improvements. QUALIFICATION: - Bachelor's degree or equivalent practical experience.

  • Service Desk Executive

    2 weeks ago

    Bengaluru, Karnataka, India Harman International Full time

    Location: - Bangalore - Karnataka, India - EOIZ Industrial Area - Job Family: - Engineering - Worker Type Reference: - Expat - Permanent - Pay Rate Type: - Salary - JOB ID: - R-38959-2024 **Description & Requirements**: Service Desk Executive ( 4 years Experience) What to expect - Good communication and writing skills. - Hands-on experience with all...

  • [15h Left] Service Desk Specialist

    3 weeks ago

    Pune, India Hiresquad Full time

    Job Description Hiresquad Resources is actively seeking a Service Desk Specialist to provide exceptional technical support to international customers. This is a fantastic opportunity for both freshers and those with up to 1 year of tech support experience who possess excellent English communication skills and are ready to work in a dynamic, international...

  • [15h Left] Service Desk Specialist

    2 weeks ago

    Pune, India Live Connections Full time

    🚨 We Are Hiring – Service Desk (L1) Support | Pune & Bangalore 🚨 Looking to work with a global leader in Business Process Management? We are hiring multiple Service Desk (L1) Support roles across experience levels for full-time, work-from-office positions. 🖥️ Open Positions: 🔹 Freshers (Technical Background) – Pune 🔹 1+ Years Exp –...

  • Service Desk

    2 weeks ago

    Bengaluru, Karnataka, India CSC (Corporation Service Company) Full time

    **Role: Associate Service Desk Analyst** **Location: Bangalore** **Schedule: Rotational** **Working Model: Hybrid** **Introduction**: The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support. This...

  • International Service Desk Analyst

    4 weeks ago

    Bengaluru, Pune, India Kvc Consultants Ltd Full time

    Job Description We are seeking a highly proficient and customer-focused International Service Desk Analyst to join KVC Consultants Ltd. In this role, you will be the first point of contact for end-users seeking IT help from around the globe, responsible for resolving infrastructure issues through various mediums like calls, web, chat, and service requests....

  • Global Service Desk Manager

    3 days ago

    Bengaluru, India Yara International Full time

    Job Description We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change. Responsibilities Provide strategic ownership of Global Service Desk and Knowledge Management processes, ensuring a consistent, high-quality end-user...

  • Service Desk Executive

    4 weeks ago

    Bengaluru, Pune, India Kvc Consultants Ltd Full time

    Job Description We are seeking a highly proficient and customer-focused Service Desk Executive to join KVC Consultants Ltd. In this role, you will be the first point of contact for end-users seeking IT help, responsible for resolving infrastructure issues through calls, chat, and service requests. Your excellent communication skills in English will be...

  • Service Desk Quality Assurance Executive

    4 days ago

    Pune, India ESP Global Full time

    **GSD - Quality Analyst (Service Desk - Quality Assurance Executive) - Kharadi (Pune)** **About** We are ESP Global Services and we’ve been providing IT Services and infrastructure solutions from past 30 years and we are expanding our team in India to support many of our global clients. We are currently recruiting for a Service Desk - Quality Assurance...

  • Service Desk

    5 days ago

    Pune, Maharashtra, India Ghrs Training Full time ₹ 4,20,000 - ₹ 5,50,000 per year

    Designation - Sr. Technical Process ExecutiveMin 1 Yr Exp in Service Desk (International Voice Process)CTC - Up to 5.5 LPA + Allowances and IncentivesWFO | US Shifts | 2 Way Cab | 5 WDAbsconded Cases Not ConsiderableNotice - 0 to 30 Days

  • Service Desk

    13 minutes ago

    Pune, India 2COMs Full time

    ROLE : SERVICE DESK (Voice Support) - LOCATION : Pune (Hinjewadi) JOB DESIGNATION : SERVICE DESK MANAGEMENT JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services. Delivering customer service...