[15h Left] Service Desk Specialist

4 weeks ago

Pune, India Hiresquad Full time

Job Description Hiresquad Resources is actively seeking a Service Desk Specialist to provide exceptional technical support to international customers. This is a fantastic opportunity for both freshers and those with up to 1 year of tech support experience who possess excellent English communication skills and are ready to work in a dynamic, international environment. Key Responsibilities - Provide expert technical support to international customers via phone, email, or chat. - Troubleshoot software/hardware issues and efficiently guide users through step-by-step solutions. - Escalate unresolved queries to the appropriate internal teams, ensuring timely resolution. - Maintain accurate records of all customer interactions and their resolutions. - Meet and exceed performance metrics, including customer satisfaction, issue resolution time, and quality standards. Requirements - Education: Graduate or Undergraduate (any stream). - Communication:Excellent communication skills in English (both verbal and written) are essential. - Technical Understanding: Basic understanding of technical concepts such as networking, operating systems, and hardware/software. - Flexibility: Willingness to work in rotational shifts and on rotational offs. - Experience: Freshers are welcome; up to 1 year of tech support experience is preferred. Perks & Benefits - Competitive salary ranging from 3 LPA to 8 LPA, depending on your experience and performance. - Both-way cab facility for convenient commuting. - Opportunity to work in a fast-paced, international work environment. - Excellent career growth and upskilling opportunities. Interested in Joining Call or WhatsApp your resume to HR Ankita at +91 8840819455. You can also email your resume to [Confidential Information].

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