Service Desk Executive

3 days ago

Bengaluru Karnataka, India Harman International Full time

Location:

- Bangalore - Karnataka, India - EOIZ Industrial Area
- Job Family:

- Engineering
- Worker Type Reference:

- Expat - Permanent
- Pay Rate Type:

- Salary
- JOB ID:

- R-38959-2024

**Description & Requirements**:
Service Desk Executive ( 4 years Experience)

What to expect
- Good communication and writing skills.
- Hands-on experience with all tasks involved in managing a help desk.
- Good hands-on experience Service Now service Desk tool.
- Knowledge on Solarwinds monitoring tool.
- Opportunity to practice and teach customer service and effective communication to fellow employees.
- Working with the guidance of professionals and seniors.
- Exposure to the field of customer service and all its facets.
- ITIL certificate is preferred.
- Good documentation skills on preparing SOP.
- Good knowledge on CAB process, change management.
- Good experience in handling major incidents, Service Request, Change tickets and able to prepare reports.
- Experience in monitoring tools like nagios and solariwind,

**Responsibilities**:

- Run the help desk, asset supply, and deployment and vendor management
- Receive and respond to IT queries promptly
- Manage asset inventory
- Assist employees as when required, with technical issues; document incidents for future reference
- Collaborate with internal partners to implement new technologies to improve operational efficiency
- Prepare periodic reports for management with recommendations and trends

**Important Notice: Recruitment Scams**- HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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