Service Desk Executive

2 weeks ago

Bengaluru, India Kiash Soluitons LLP Full time

Working Hours: 1:30PM IST and end their day at 9:30PM IST

Budget: 6LPA

Notice Period: Immediate

EXP - 2-4 years (Not considering senior profiles)

**Job Description**:
Position Summary

The individual in this role will be a team player and critical thinker to join our

Services team. In this role, you will be reviewing, assigning, and responding to

tickets created by customers in our existing JIRA system. You will also be

responsible for managing the JIRA environment, recommending workflow

enhancements, and executing process improvements across the team. Finally, you

will be working closely with and reporting to the SDM in generating status reports

for customers and keeping up with client relationships. If you are a motivated leader

with a desire to provide clients with the best possible customer experience, this is

the right challenge for you.

Key Responsibilities
- Managing JIRA Service Desk Instance.(MUST)
- Rolling out and coaching team members across Managed Services on new

processes and tools.
- Work with Cloud engineers, Build and Release engineers, and Software

engineers.
- Maintaining and understanding a variety of monitoring, alerting, and

reporting tools.
- Be a part of global 24X7 support facility.
- Ability to demonstrate strong problem-solving skills.
- Accessible via cell and/or home phone for urgent matters and Ability to work independently in a high-pressure environment.

Minimum Requirements
- 2 - 4 years of experience with JIRA Service Desk
- High fluency in the English language

Nice to Have
- Experience with Microsoft Excel and its charting capabilities
- Experience with content management systems, particularly Sitecore

**Job Types**: Regular / Permanent, Full-time

**Salary**: ₹480,598.00 - ₹618,911.51 per year

**Benefits**:

- Health insurance

Schedule:

- Flexible shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- Jira: 2 years (required)
- Ticketing: 2 years (required)

**Speak with the employer**

+91 9106993185

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