Current jobs related to Service Desk Lead - Bengaluru - Relevance Lab

  • Service Desk Lead

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Relevance Lab Full time

    The Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...

  • Lead, Service Desk

    2 days ago

    Bengaluru, Karnataka, India Zones. Full time

    Description Position at Zones LLC. Company Overview:  When it comes to IT solution providers, there are many choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's only one: Zones – First Choice for IT.TM  Zones is a global Solution Provider of end-to-end IT solutions with an unmatched supply...

  • Service Desk

    1 week ago

    Bengaluru, Karnataka, India CSC (Corporation Service Company) Full time

    **Role: Associate Service Desk Analyst** **Location: Bangalore** **Schedule: Rotational** **Working Model: Hybrid** **Introduction**: The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support. This...

  • Associate Service Desk Analyst

    15 hours ago

    Bengaluru, India Corporation Service Company Full time

    Role: Associate Service Desk Analyst Location: Bangalore Job Shift: Rotational Working Model: Hybrid Intro: The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote challenging role requires excellent...

  • Service Desk Team Lead

    1 day ago

    Bengaluru, Karnataka, India Manning Consulting Full time

    Job descriptionHiring Team Leader Service DeskLocation: BengaluruPackage Up to 10 LPAShift: 247 RotationalRequirement:Education: Graduate or aboveExperience required:5+ years of experience post qualification.Proven experience in leading technical support or service desk teams on papersStrong understanding of desktop, application, and...

  • Service Desk Team Lead

    4 weeks ago

    Bengaluru, India Version 1 Full time

    Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services...

  • Service Desk Team Lead

    7 days ago

    Bengaluru, Karnataka, India Version 1 Full time

    Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has...

  • Service Desk Team Lead

    2 days ago

    Bengaluru, Karnataka, India Version 1 Full time

    Company DescriptionVersion 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has...

  • Service Desk

    7 hours ago

    Bengaluru, Chennai, Pune, India Live Connections Full time

    Department: IT Service Management (ITSM) – Service DeskRole: Service Desk / L1 Support (Voice)Experience: Minimum 1 year (mandatory in Service Desk / L1 Support) Apply on Required Candidate profileTotal Experience: Minimum 1 year in Service Desk / L1 Technical Support Service Management – Service DeskInternational Voice Support (US / UK...

  • Service Desk

    1 week ago

    Bengaluru East, Karnataka, India ofi Full time

    About UsAs a leading provider of high-quality food and beverage ingredients, we work with farming communities across the globe to grow, source and produce ingredients that are good for consumers, farmers, and the world around us. We supply household food brands and manufacturers worldwide with cocoa, coffee, dairy, nuts and spices ingredients which are often...

Service Desk Lead

4 weeks ago

Bengaluru, India Relevance Lab Full time

The Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal candidate will have strong leadership skills, a solid understanding of ITIL principles, and experience in a service desk environment. Key Responsibilities: Supervise and manage the service desk team, including performance management, training, and development. Act as a point of escalation for complex or unresolved issues. Monitor service desk performance and ensure SLAs are met. Develop and implement service desk processes and procedures. Manage and maintain the service desk knowledge base. Generate and analyze service desk reports to identify trends and areas for improvement. Ensure excellent customer service and user satisfaction. Collaborate with other IT teams to resolve incidents and problems. Stay up-to-date with IT trends and technologies.