Service Desk Engineer
1 week ago
JD for Tech Support:
- Should have Service Desk Knowledge with strong communication Skill.
- Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot.
- Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools).8
- System Admin knowledge on Cloud and On-prem Infrastructure.
- Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure.
- End user issues troubleshooting.
- Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts.
- Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc.
- On-Prem (must know AD, Domain Controller).
- Must know 'Service-Now' and familiar with ITIL process.
- Good interpersonal skills and ability to communicate with the US or Foreign customers following the generic quality metrices.
New Shift Timings will be:
- 7am to 4pm
- 3pm to 12am
- 11pm to 8am
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