Client Services Director

Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Job Role

As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account(s). You will be required to have a good hold on account handling and provide support to your line manager by managing projects from brief to final delivery, on time and budget. You will need to be client focused and able to demonstrate good communication, organization and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.

Job Responsibilities

Internal Responsibilities

• Demonstrate a thorough understanding of the Hogarth business model, services and technology

• Ensure a thorough understanding of the contractual obligations, commercial arrangements & SLAs of your account and ensure specific details are understood by the wider team where relevant

• Ensure optimum productivity levels are achieved and team morale is high

• Review team structure and resource on an ongoing basis to ensure client is serviced appropriately whilst maintaining agreed profitability

• Ensure succession plan is in place for the complete Client Servicing team and liaise with other Dept. heads regarding wider team members where appropriate

• Coach and develop the team in their role to ensure achievement of their Personal Development Plan including performance management and training needs etc.

• Manage internal admin, holidays, sick days etc. and take responsibility for all timesheet accuracy from any direct reports

• Ensure relevant case studies exist and that the cross sharing of information is optimized champion cross fertilization

Client Management Responsibilities

• Ensure clients understand agreed workflows and manage them through the process

• Set and manage client expectations deliverables and timeframes

• Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible

• Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client

• Build strong day to day relationships with all clients and agency stakeholders-communication is key

• Strive to better client and stakeholder relations

• Identify training opportunities for clients to ensure their adherence to processes & improve workflow

Financial Responsibilities

• Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by your manager.

• Contribute to profitability of accounts, budgeting and forecasting process

Business Development Opportunities

• Proactively seek and identify new revenue opportunities in existing clients or prospects and inform your manager.

• Support the team in developing proposals for any new revenue opportunities

• Build and maintain a client business development

Job requirements:

• 10 plus years managing and servicing beauty clients

• Experience working in Digital & TV/ Broadcast will be an added advantage.

• Can do attitude and an ability to work under pressure

• Strong interpersonal and communication skills

• Highly organized, detail oriented, client focused and proactive

• Experience of running a strong dynamic account team including resource planning

Our Hogarth Values:

Hands on

No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project-big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.

Honesty

We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It's not always easy but it's always worth it.

Heart & Soul

We bring heart to everything we make. Passion, pride and relentless drive push us beyond "good enough" ––because we care deeply about our craft, and we're always chasing better. We love what we do, and it shows.

Happy Family

Creating a space where everyone feels valued-even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.

Hungry

Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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