Service Desk

1 day ago

Chennai, Tamil Nadu, India Axiom Software Solutions Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year


• First point of contact for all end user reported issues or requests


• Typically provides technical support for Internal and External customers


• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees


• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures


• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements


• Escalates complex problems to the Remote Support Engineering staff or Field Engineering


• Maintains call quality and response times as per the agreed SLA's. Maintains records of calls and ensure all cases are updated in the system


• Support multiple clients through customer service professionalism and insight

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