Manager, Payroll Imports

About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from addresses.

*Note:
Teams serving U.S. clients will follow PST working hours.
Teams supporting global clients will align with APAC, EMEA, or NAMER time zones, depending on the region they serve. This is a hybrid role, you are expected to work from our Bangalore office 3 days a week.
About The Role*
As a Manager at Rippling, you will oversee a team of supervisors across multiple segments, each managing various teams. Your role is critical in maintaining a strong operational structure and ensuring robust people management. You will be responsible for the health (happiness index) and performance of your segments, guiding your teams to achieve their KPIs effectively.

Additionally, you will play a key role in strategic planning, using data driven insights to set future milestones for each segment. Your leadership will be central to driving team success and aligning operational goals with Rippling's broader business objectives.

What You Will Do

• Inspire and lead a team of payroll operations specialists & supervisors to ensure timely closures
• Recruit and onboard new team members and scaling operations.
• Enhance team performance to meet and exceed key performance indicators (KPIs).
• Oversee and track the team's progress to ensure all requirements, KPIs, and deadlines are consistently met.
• Implement and coordinate training and development programs to cultivate a skilled and high-performing team.
• Design and streamline best-in-class processes to minimize manual errors, enabling easy learning, adaptation to new scenarios, and measurable efficiency.
• Explore automated solutions to enhance operational efficiency and drive process improvements.
• Collaborate with US Payroll Engineering and Product teams to ensure payroll software meets key compliance requirements, quickly addresses product bugs, and prioritizes internal tooling needs.
• Identify and resolve issues within projects and programs to ensure timely solutions.
• Analyze quarterly objectives to optimally allocate resources, meeting deadlines and organizational goals.
• Align the team's work with broader organizational strategies, ensuring effective execution.
• Guide and support team members within established company policies and frameworks.
• Set and manage short to medium-term priorities, focusing on goals ranging from one week to one quarter.
• Independently manage and deliver low to medium-complexity projects with minimal supervision.
• Break down project tasks into manageable parts and address any arising issues.
• Utilize suitable communication channels to maintain quality and scalability within and across teams.
• Support the career development and growth of team members.
• Engage in constructive feedback to nurture a positive work environment.
• Collaborate with the recruiting team to meet staffing needs.
• Champion initiatives that drive positive transformations within the team and organization.
• Foster strong relationships within and across teams to facilitate successful project outcomes.
• Partner with stakeholders to identify blind spots and address uncertainties in processes and ideas.
• Encourage and cultivate core value behaviors in team members, promoting personal growth and alignment with Rippling values

*Must-Have*

• Excellent Communication Skills
• Proven experience in Operational Excellence.
• Strong People Management capabilities.
• Cross-functional Stakeholder management experience.
• Exposure to Program/Project Management.
• Experience with Process Re-engineering.
• Effective Problem-Solving Abilities.
• Strong experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus

Preferred

• Minimum of 5+ years in a US payroll processing role, and minimum of 2+ years managing payroll operations personnel, and a minimum of 4+ years in a client facing role
• Previous experience of managing a large team
• Strong overall US payroll experience
• Strong understanding of end-to-end payroll procedures and regulations (including taxes & Social Security registration & filings) with ability to guide operational specialists in the US region.
• Previous experience handing in-house payroll processing and via partner payroll providers
• A Strong Customer/Client Support background.