Customer Relations Manager

1 week ago

Palam Extn Delhi Delhi, India Shubhamkriti Jewels Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Location: In-Office (Palam, New Delhi)

Company: Shubhamkriti Jewels

Job Type: Full-Time ( One Month Contract )

Join Date: Immediate Joiner Preferred

Salary: ₹15,000 – ₹20,000 per month

About the Company

Shubhamkriti Jewels is a premium jewelry brand that blends traditional artistry with a modern digital presence. With a rapidly growing customer base, we are looking for a Customer Relationship Manager (CRM) who can build trust, strengthen relationships, and ensure excellent service for both online and offline customers.

Role Overview

The CRM will serve as the key point of contact for customers—handling queries, providing after-sales support, coordinating events, and nurturing long-term loyalty. This role requires someone with excellent communication skills, a problem-solving mindset, and the ability to manage customer interactions across multiple channels.

Key Responsibilities

  • Serve as the primary contact for customer inquiries, complaints, and feedback
  • Build and maintain strong relationships with customers to enhance retention and loyalty
  • Coordinate with sales, e-commerce, and marketing teams to ensure seamless service delivery
  • Handle customer follow-ups for purchases, payments, and service requests
  • Maintain detailed records of customer interactions and update CRM databases
  • Assist in planning and executing customer engagement campaigns and brand events
  • Resolve escalations promptly and ensure customer satisfaction
  • Generate reports on customer feedback, repeat purchases, and retention metrics

Requirements

  • 2–5 years of experience in customer service, client servicing, or CRM roles (preferably in retail, jewelry, fashion, or luxury goods)
  • Excellent communication and interpersonal skills (English & Hindi required)
  • Strong problem-solving abilities with a customer-first approach
  • Familiarity with CRM software/tools, MS Office, and Google Sheets
  • Ability to handle multiple customers and tasks with patience and professionalism

Preferred Qualifications

  • Experience in handling premium or luxury clientele
  • Event coordination or customer engagement background
  • Residing within New Delhi

Benefits

  • Food provided at the office
  • Competitive pay with performance-based incentives
  • Opportunity to work in a creative and growing jewelry brand

Schedule

  • Day Shift
  • Weekend Availability (as per business needs)

How to Apply

Send your resume to

Subject Line: Application – Customer Relationship Manager

Shortlisted candidates will be contacted for the next round of discussions.

Job Type: Contractual / Temporary

Contract length: 1 month

Pay: ₹15, ₹18,000.00 per month

Ability to commute/relocate:

  • Palam Extn, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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