Customer Relations Specialist

2 days ago


Delhi, Delhi, India HRanker Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Customer Relations Specialist (B2B)

Location: Gurugram (Work from Office)

Working Days: Monday to Friday

Working Hours: 10:00 AM to 7:00 PM

Experience Required: 1–3 years (Must have B2B Sales/Client Management experience)

Industry: EdTech / SaaS

About the Role:

We are looking for a proactive and customer-focused Customer Relations Executive who has hands-on experience in handling B2B clients. You will be responsible for nurturing existing client relationships, resolving issues promptly, and ensuring a seamless experience for our partners.

Key Responsibilities:


• Serve as the main point of contact for B2B clients.


• Manage post-sales communication and ensure client satisfaction.


• Address and resolve customer queries in a timely and professional manner.


• Maintain and track client interactions and feedback for service improvement.


• Collaborate with internal teams to deliver customized solutions for clients.


• Build strong relationships to retain clients and increase renewal/conversion rates.

Requirements:


• 1–3 years of proven experience in Customer Service / Client Relations in B2B

segment.


• Strong communication and interpersonal skills.


• Ability to manage multiple clients and resolve issues with a customer-first approach.


• Prior experience in the EdTech or SaaS domain will be preferred.


• Proficient in using CRM tools and Microsoft Office Suite.



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