
Customer Service Specialist
2 days ago
Company Description
Admiral Solutions GIC (Global In-house Centre) was established in April 2012 to support the UK car insurance operations of Admiral Group. Admiral Group, founded in 1993, now provides a range of insurance products and financial services to over 6.5 million customers worldwide. With operations in multiple countries, Admiral Group has consistently grown through innovation and the dedication of its talented workforce. Admiral Solutions focuses on delivering exceptional customer service to policyholders in the UK, resolving their insurance-related queries effectively.
Role Description
This is a full-time on-site role located in New Delhi for a Customer Service Specialist. The Customer Service Specialist will be responsible for providing top-notch customer support, ensuring customer satisfaction, handling customer inquiries via phone, and improving the overall customer experience. Day-to-day tasks include addressing customer queries, resolving issues, maintaining high standards of phone etiquette, and ensuring every interaction is positive and helpful.
Qualifications
- Customer Support and Customer Service skills
- Experience in Customer Satisfaction and Customer Experience
- Strong Phone Etiquette
- Excellent communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Problem-solving skills and attention to detail
- Bachelor's degree or equivalent experience in a relevant field
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