Area Collection Manager

1 day ago


Pune, Maharashtra, India TVS Credit Services Ltd Full time ₹ 80,00,000 - ₹ 1,20,00,000 per year
  • Drive recovery efforts for overdue and delinquent accounts across all buckets (early & late stage)(early & late stage)
  • Ensure achievement of monthly and annual collection targets as per AOP
  • Monitor collection performance of field officers and agencies on key metrics such as flow rates, resolution %, and roll-back efficiency
  • Implement effective recovery strategies to reduce NPAs and write-offs
  • Handle a team of Debt Recovery Officers and external collection agencies
  • Review team performance regularly and ensure proper allocation of cases
  • Recruit, train, and develop field recovery staff to improve efficiency
  • Support recruitment and onboarding of front-line sales staff in coordination with HR
  • Ensure agencies adhere to company guidelines and compliance norms
  • Conduct field visits for high-value or complex delinquent cases
  • Negotiate settlements and ensure timely recovery through legal or amicable means
  • Maintain positive relationships with customers while ensuring strong follow-up for recoveries
  • Ensure adherence to RBI and company compliance standards in all recovery practices
  • Conduct regular audits of agency documentation and performance
  • Identify process gaps and recommend improvements for efficient collections
  • Track and report daily business performance through MIS and dashboards

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