Collection manager-SME

5 days ago


Pune, Maharashtra, India Skillventory Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Key responsibilities

  • Strategy and planning: Develop and implement debt recovery strategies, set collection targets, and design procedures to improve efficiency.
  • Team management: Supervise and mentor a team of collectors, providing guidance, training, and performance feedback.
  • Performance analysis: Monitor team performance, analyze data to identify trends, and report on key performance indicators (KPIs) to senior management.
  • Escalations and negotiation: Handle escalated collections issues, negotiate payment plans, and ensure positive customer relationships are maintained.
  • Compliance: Ensure all collections activities adhere to relevant federal, state, and local laws and regulations.


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