Credit & Collections Team Manager

Job Description for Band G Credit to Collections

About this Role

The individual will lead the Credit to Collections team within Shared Services, overseeing all activities related to Accounts Receivable including invoicing, collections, cash application, accounting, reconciliations, and controls. This role is pivotal in driving process improvements, ensuring compliance with SOX and internal policies, and maintaining strong stakeholder relationships. The role is based in Ahmedabad and reports to the Process Lead – Cash Management.

Who are you

You are a collaborative and results-oriented professional with a strong background in finance operations. You bring inclusive leadership, strategic thinking, and a commitment to continuous improvement. You are adept at managing large teams and navigating multicultural environments, with a proactive approach to problem-solving and stakeholder engagement.

What you will do

• Lead end-to-end finance operations for Credit to Collections, ensuring timely and accurate execution.
• Drive strategic improvements in outbound collections and reporting processes.
• Build and maintain strong relationships with internal and external stakeholders.
• Ensure compliance with Treasury Policies, SOX, and audit requirements.
• Manage team performance, succession planning, and development.
• Deliver high-quality reporting and analytics to support business decisions.
• Support operational issue resolution and contribute to global process alignment.

What skills you need

• Degree in Business Administration, Economics, or Finance.
• 10+ years of experience in Order to Cash, Collections, and AR Management.
• Proven experience in SAP and Shared Services Centre (SSC) environments.
• Strong stakeholder management and communication skills.
• Experience in Agile methodology (preferred).
• Ability to lead large teams (20–40 members) and manage 3–5 direct reportees.
• Expertise in governance, performance analytics, and process transformation.

What skills you will learn

• Advanced performance diagnostics and continuous improvement methodologies.
• Strategic project management and global process alignment.
• Enhanced stakeholder engagement across diverse cultural contexts.
• Leadership development within a high-performance finance operations team.

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About Vodafone:

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.